Day: May 2, 2017

Specialized Contact Center Agents vs. Generalized Contact Center Agents: Which is a Worthy Fit?

‘Time’! Regardless of what anyone does in today’s high paced world, one thing we all unanimously can agree on is that – ‘we all are wrestling with time, or rather the lack of it’! The long and the short of this premise is that it has rubbed notably onto the contact center industry. Effective time …

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3 Enlightening Customer Experience Lessons from Apple, Disney & Tesla

When was the last time you walked into a car dealership only to be haggled by a pushy salesman and tons of paperwork? Or called a customer support number only to be put on hold, transferred, and finally greeted with a scripted response? Believe it or not, customer experience has become as important as the …

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