Day: May 2, 2017

Specialized Contact Center Agents vs. Generalized Contact Center Agents: Which is a Worthy Fit?

‘Time’! Regardless of what anyone does in today’s high paced world, one thing we all unanimously can agree on is that – ‘we all are wrestling with time, or rather the lack of it’! The long and the short of this premise is that it has rubbed notably onto the contact center industry. Effective time …

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