Day: May 24, 2017

Embrace These Omnichannel Strategies To Digitally Transform Your Contact Center

We live in the age of digital transformation, but are businesses really ready to address the needs of digital savvy customer? Picture this – you have some queries regarding the mobile services plan, so you started a web chat session using the ‘click to chat’ option on your service provider’s ‘Help and Support’ web page. …

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