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12 Things Call Center Agents Need to Know About Changes in Customer Behavior

Working in a call center is serious business. There is a reason why Human Resource departments prioritize health and wellness: the job can be extremely stressful at times. Imagine listening to an average of 80 people a day (or night) complain about a product they purchased, a service they received or just about anything they need a customer service agent for. Continue reading “12 Things Call Center Agents Need to Know About Changes in Customer Behavior”