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Adding Customer experiences to Telecommunications


Telecommunications is a big business. So big that it leaves marketers drool over its scale, scope, customer base, budgets, and the size of business it handles year after year. What makes it most lucrative, is its recurring revenue model. But little do the envious know about the challenges telecom businesses face; aggressively fighting for market share, regulation, technology convergence, and retaining customers.
Presently an aura of rapid erosion of customers is observed, induced by the commoditization of products and services, fierce price wars, and customers continually being courted by competitors. According to various studies, the telecommunication industry experiences an average of 35-65% of customer churn rate annually.
Telecommunications have come a long way from Alexander Bell inventing the telephone and has not stopped revolutionizing since. So has customer relationships; creating valued relationships with customers a matter of paramount importance.
But, telecom industries compared to other industries suffers from low customer engagement scores and have a higher incidence of customer issues and concerns. What it needs is to deliver an exceptional and drastically improved level of customer experience. Because it is only with customer experience, companies can stand apart from the competition and turn customers into public advocates.
Telecom businesses face mainly 5 challenges from a customer service standpoint:

What telecom businesses need is a smart customer interaction management software that is capable of delivering consistent customer experience across all channels, and ensuring customers and employees are positively engaged. With floundering operational pressures and the emergence of multimedia channels, complexity is growing in the communication domain. But if telecom businesses could invest in a platform to orchestrate effortless customer journeys across all channels, they could deliver a reliable and robust customer experience customers expect.
Now businesses must be pondering on how a technology solution can commit to superior customer experience and resolve all the hassles of customer communication. We have the answer.
Ameyo technology is a state-of-the-art communication platform that simplifies and streamlines customer interactions and ensures companies gain from the solution through excellent service and advocacy. Here is how….

Mahanagar Telephone Mauritius Limited (MTML), one of the leading telecom service providers in Mauritius faced similar challenges primarily low billings and collections, multi-linguistic requirements, and customer retention. MTML was in search of a solution that could address these challenges, and guarantee high uptime.
Click here (MTML Success Story) to know how Ameyo Customer Interaction platform curdled these challenges and made MTML an example of customer experience in the industry.
With a solution like Ameyo, there is no chance businesses can fail in delivering the best-in-industry customer service while optimising on costs and returns. Ameyo allows telecom businesses to pass on the cost savings to customers by providing them with better services and tariffs.

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