Drishti-soft Solutions (Ameyo), a leading contact center technology and customer experience expert with more than 2000 customers and presence in 60 plus countries is proud to announce that it has received an honorable mention in the 2017 Gartner Magic Quadrant Report (published on 16 May 2017) for the third time in a row.
Gartner defines contact center infrastructure (CCI) as the products (equipment, software, and services) needed to operate call centers for telephony support and contact centers for multichannel support. An additional major deployment option for CCI is a core component of customer engagement centers (CECs). Gartner further adds, Contact center infrastructure vendors are expanding their functional depth and breadth to deliver omnichannel solutions while enhancing their cloud delivery capabilities.
And Ameyo, with years of proven experience in the extensively challenging and fast-paced Customer Experience domain has been one of the market leaders, backed by latest and robust technology. Ameyo delivers an omnichannel customer engagement solutions which help businesses to not just improve productivity and profitability but, also meet their meet their overall goals.