<img height="1" width="1" style="display:none;" alt="" src="https://dc.ads.linkedin.com/collect/?pid=54781&amp;fmt=gif">

Ameyo Callversations

Tomorrow's Technology for Today's Contact Center

 

 

The Contact Center industry has grown immensely in the past few years. Many businesses are outsourcing their processes for more productive and cost-efficient services provided by companies. Countries like India and Philippines have benefitted from this shift and there is an abundance of technology that has been innovated from the requirements of various businesses.Recently there has been an event organized in Gurgaon by technology leaders such as Hewlett-Packard, Nuance Communications, Sangoma Technologies and Voice & Data Magazine. Being part of the organizing company of the event, I was fortunate enough to attend the round table discussion and take in some insights on the trend of voice technology.

Waka Waka It's time for Africa

As part of Drishti's focus on developing economies I got a chance to visit Africa a few weeks back. The initial thoughts were Africa as a market How interesting could it be?. To my surprise it turned out to be an amazing opportunity at hand for those who are willing to dig deeper.