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Ameyo Callversations

How You Can Build Stronger Customer Relationships in Real Estate

Real estate industry is always tagged with terms like ‘huge growth’, ‘high return on investments’, etc. The demand for real estate (residential and commercial property) is highly driven by urbanization and household income. With internet penetration, increasing prosperity, improved regulations, and consumer awareness the demand of professional and educated real estate players rise.

Topics: Customer Service real estate

Drishti-soft Solutions listed in The Deloitte 2014 Technology Fast 500

On its road to glory and global recognition, Drishti-soft Solutions has bagged countless awards and honors and has proved itself in the software industry by being in the ring with the heavyweights. But one award that really places us in the league is The Deloitte Technology Fast500.

Topics: Newsroom

How to deal with Frustrated Customers in a Call Center?

In my previous blog, we discussed on the 10 Most Common Customer Frustrations that every call center should avoid. But by just trying to avoid them won't help you. You should learn and train yourself to deal with customers who are frustrated, or worse, who are at the edge of switching. Handling customer aggravations promptly and in the right way would not only eliminate the chance of customers switching, but also improve their trust. So here are a few ways that will help you deal with infuriated customers in call centers;

Topics: Customer Service

Adding Customer experiences to Telecommunications

Telecommunications is a big business. So big that it leaves marketers drool over its scale, scope, customer base, budgets, and the size of business it handles year after year. What makes it most lucrative, is its recurring revenue model. But little do the envious know about the challenges telecom businesses face; aggressively fighting for market share, regulation, technology convergence, and retaining customers.

Topics: Customer Service

10 Most Common Customer Frustrations that Every Call Center Should Avoid

Customers forgive, but never forget

Calling any call center can be a nightmare for the customer. And telephone being the most popular and preferred mode of customer support, the stakes are high. With alternatives available at every corner, organizations should eliminate the trivial methods of customer support and come up with strategies and technologies that could transform their call center to a customer experience management system. Optimising on customer support can improve customer retention, customer acquisition, and sales.

Topics: Customer Service Call Center Agents Call Center Management