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Ameyo Callversations

Top TCPA Lawsuits of 2014 and How Companies Could Have Avoided Them


2014 has been an iconic year for class action lawsuits involving Telephone Consumer Protection Act (TCPA) violations. There is no sign that 2015 will see anything but an explosion of another streak of TCPA violations that will drain companies to settle.

Topics: Call Center Software

Ec3 Selects Ameyo to Deliver Personalized Customer Experiences

Gurgaon, May 27, 2015: Contact Center software provider and customer experience engagement experts, Ameyo (www.ameyo.com) is extremely pleased to announce that Ec3, a BPO contact center based in South Africa has implemented Ameyo to power their growing customer base of business requirements.

Topics: Newsroom

8 ways Social Media has changed Customer Service

Social Media has completely changed the face of customer service and the way consumers interact with a brand. Instead of dialing the call center number and going through the pain of dealing with agents with little or no knowledge of their problems, customers prefer to post their issue on Facebook or Twitter that earns them immediate response and their queries are solved within a blink of an eye. Companies have nowadays started focusing on omni-channel customer service to serve their clients and potential customers on their preferred channels, hence driving effective customer engagement.

Topics: Customer Service

7 Proven Benefits of Automatic Call Distribution

First of all, let us understand what is Automatic Call Distribution?

Automatic Call Distribution is the process of routing incoming calls to the most suitable agent who can answer the caller’s need appropriately. It is practiced through a ACD (Automatic Call Distributor) system that distributes call based on pre-defined rules including skill-based call routing, First-In-First-Out, and priority. In addition, it comes pre-integrated with a CTI and an IVR that provides the options of self-service and helps in reaching the appropriate department directly.

Topics: Call Center Software call routing strategies Agent Routing call center solution

Technology feeding the starving Food Delivery space

Startup companies changing the way you eat, or how you get your food, raised more than $1 billion in 2014, according to data provided by CB Insights. That is a 272% hike from 2013 funding levels, which came in at about $288 million. With all this cash flowing in, it shows that the industry has a promising future ahead. But even with this kind of money, the industry is far from being quintessential.

Topics: Call Center Software Industry Challenges

Ameyo Receives Honorable Mention in "2015 Gartner Magic Quadrant" for Contact Center Infrastructure

Gurgaon, May 19, 2015: Ameyo, a leading contact center technology and services integration expert with practice leadership in more than twelve industry verticals, has announced it has received an honorable mention in the 2015 Gartner Magic Quadrant Report for Contact Center Infrastructure (CCI) released on 18th May, 2015.

Topics: Newsroom

Ameyo Announces Strategic Partnership with Tawasol to address Contact Center Technology Needs and Enhance Customer Engagement in Saudi Arabia

Gurgaon, 11th May, 2015: Ameyo, a  leading contact center technology and customer experience expert, and Tawasol, one of the leading Systems Integrators in the Kingdom of Saudi Arabia, enter into a business alliance to tap the huge contact center market of Saudi Arabia. The latter offers various services tailored to the contact center industry and are excited at the prospect of partnering with Ameyo to deliver quality solutions and achieve customer satisfaction while looking forward to open new avenues of business in the region.

Topics: Newsroom

4 Factors that led Automotive Industry to Focus on Customer Engagement

Many automotive dealerships have not evolved at the same pace as the vehicles themselves when it comes to customer experience and in-store technology offered. Till today, the sales process at many dealerships is cumbersome and time-consuming. Customer’s demands are increasing and expectations are really high. The power of social media and other online platforms allows customers to communicate with one another and share their experiences. One can simply read reviews over the internet and form an opinion about a brand, thereby creating a need for automotive dealers to streamline and upgrade the buying and post-sales experience.

Topics: Call Center Software Industry Challenges

Gartner Market Share Analysis Report Features Ameyo among the Top 10 Contact Center Solution Providers in the APAC region for 2014

Gurgaon, India, 6th May 2015: Ameyo, a leading contact center technology and customer experience expert, today announced that Gartner has ranked Ameyo (a flagship product of Drishti-soft Solutions) among the Top 10 contact center vendors in the Asia/Pacific Region in its report, “Market Share Analysis: Contact Centers,Worldwide, 2014. The report estimates Ameyo’s market share to be 3.1% in terms of contact center agent license shipments by manufacturer. With this, Ameyo has emerged as a strong contender in the contact center marketplace, thereby strengthening it presence in the APAC region. The top three rank holders combined account for nearly 58% of agent license shipments in the region.

Topics: Newsroom

Beginner's Guide to Contact Center Management [Free Ebook]

Calling all the organizations who are in dire need of direction on how to establish a contact center. I have some great news for you:

You are never late to create a world class contact center and climb up the ladder of customer service excellence.

Topics: Call Center Software

Logistics and Distribution is a Customer Service Business

The Distribution and Logistics industry is trying to keep up with the changing market and customer dynamics that have fostered new customer expectations. WIth the proliferation of technology in every aspect of the industry, customers have chosen new ways to transact business. The Logistics operators are to keep up with the pace if they wish to retain customers and acquire new. But companies in Logistics and Distribution face the challenge of delivering exceptional customer experience on wafer thin profit margins. Whilst investing in IT and warehouses, fleet management systems, etc, investing in customer facing solutions is equally important.