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Ameyo Callversations

5 Customer Service Myths Busted [Infographic]

Good customer service has always been a game changer, but once you get down trying to define what goes into it, not everyone lands on the same conclusion. Many companies will already have great customer relationships, but the main question remains that how constantly is your company looking for opportunities to nurture the existing customer relationship. Good customer service is as simple as solving problems and offering solutions, but if not focused in an expedient manner then the customer relationship might stagnate.

Topics: Customer Service Infographics

10 Ways to Prevent Call Center Agent Burnout

In one of my previous blogs, I talked about “10 Reasons behind Call Center Agent Burnout”. The highly demanding nature of call center agent’s job and tough work schedule result in overwork and stress and ultimately lead to burnout. Constantly interacting with customers to resolve their queries is likely to be very stressful. It can result in lack of motivation and decrease in productivity. Moreover, too much work can lead to long-term absence due to stress-related illness and eventually force them to leave the company, increasing call center attrition.

Topics: Call Center Agents

7 Advantages of Implementing CTI in a Contact Center

Computer Telephony Integration (CTI) is a technology that enables a computer to control a telephone i.e. the user can easily make calls without even touching an actual telephone. The most common application of CTI is a “screen-pop” that has the ability to populate the computer screen with caller information and history. It allows for routing of calls to the most appropriate agent, placing the caller on hold, transferring the caller to another department and so on by fully utilizing technologies such as IVR, Automatic Number Identification (ANI) and voice conferences etc.        

Topics: Call Center Software

How Call Center Services benefits the Healthcare providers

Call centers have been the backbone of various industry verticals. Contact centers not only enables better management of business, but also helps in providing better customer service. Undoubtedly, call center services offers an extensive range of benefits to organizations. In healthcare, connecting effectively with service providers through multiple channels of communication is the key towards  implementing better patient experience and minimizing costs. Optimized call center operations can play a crucial role in achieving these goals.

Topics: Call Center Software Industry Challenges

The 7 Golden Rules of Call Center Agent Training

Adding young talent might be an edgy situation for a call center because few recruitment rounds cannot determine a candidate’s efficiencies and abilities. Despite the fact, new agents are repeatedly hired by call centers. To expel the chance of a risk, inexperienced reps are given training, by their respective managers before introducing them to the clients.

Topics: Call Center Agents Call Center Training

Tips for a Stronger Customer Engagement in the Digital Age

 

Make a customer, not a sale,” said Katherine Barchetti. Barchetti’s featured customer satisfaction quote makes sense in the overall perception of having a successful business. Companies that apply customer-centric approaches yield higher sales(63%). In order to have satisfied customers, engaging with them will get you a long way. But, what are the most effective customer engagement methods that guarantee real results? How do we maximize digital means to get more clients?

Topics: Customer Service Guest Post

Top 10 Predictive Dialer Must-Haves

What was once a mundane, manual and tiring process in call centers is now fully automated and efficient with the emergence of Predictive Dialers. Predictive Dialers revolutionized the way contact centers perform outbound campaigns. Contact centers enjoyed exemplary growth in sales, profits, agent productivity, and customer satisfaction. This led to the explosion of predictive dialer platforms flooding the industry. With so many dialers, it becomes difficult for organizations to choose a really good one. Predictive Dialers are not all created equally, and in this post we are going to take a look at what a Predictive Dialer is, and what to look for in one. Let’s get started.

Topics: Predictive Dialer Call Center Software

15 Difficult Customers tackled by Call Center Agents [Infographic]

Call center agents and customer service representatives deal with a lot of customers in a day. A stressful job to say the very least. But to make matters worse, a lot of customers that call in are not exactly rays of sunshine. A few have a certain charm of getting under people’s nerve and the agent has got to deal with them.  

Topics: Call Center Agents Infographics

Top Contact Center Technology Trends for E-commerce in 2016

E-commerce industry has been growing at a fast pace. With the increase in number of mobile and tablet users the market has been consistently witnessing the growth in competition. Studies reveal that the high-growth e-commerce market is going to be the most booming and exciting part of the internet world.

How Contact Center Technology is Fueling the New Age Automotive Industry

Communication plays an integral part in driving growth in today’s rapidly changing and highly competitive automotive dealer market-place. Right from the auto-showroom to the service bay, a proper and efficient communication solution is the key to connect the sales and customer servicereps with customers effectively. 

Topics: Call Center Software Industry Challenges

25 Universal Must-Have Customer Service Skills [Infographic]

No matter, how enormous the company’s product is or how genius the staffs are, the customers are most likely to rely on the conversation they have with the agent. The customer service team is the front face of an organization, and the client’s experiences will be determined by the skills and qualities of the support they fetch. According to the Salesforce research, 55% of Consumers Would Pay More for a Better Service Experience.

Topics: Customer Service Call Center Agents Infographics

How Social Media Impacts Customer Service in Logistics

Social media is enabling an unprecedented level of transparency in communication between organizations and customers opening sources of collaboration that were difficult or sought to be impossible in the past. Yet, organizations are tentative about the positive impacts social media holds in improving customer service and experience. Regardless of the proven benefits, social media is still perceived as a promotional tool, rather than a customer service tool.

Topics: Customer Service Industry Challenges

TinyOwl Joins Hands with Ameyo to Boost its Food Ordering Processes

Gurgaon, September 9 , 2015: TinyOwl, the preeminent and fastest food ordering app has joined hands with customer interaction management platform expert, Ameyo (www.ameyo.com). The tie up involves TinyOwl successfully implementing Ameyo Customer Engagement Hub to power its Inbound and Outbound food ordering processes.

Topics: Newsroom

40 Inspiring Customer Satisfaction Quotes to Boost Employee Morale

We’ve learned that companies who measure customer satisfaction are more likely to consider themselves successful than those who don’t. 

A company’s only continuing resolution should be to deliver better customer service across individuals, teams or an entire organization. Customer satisfaction and euphoria can take businesses to the highest elevation and vice-versa. 

There have been some awe-inspiring quotes made by people who are no lesser than visionaries that constantly act as motivation to every business person. These people have surely brought revolutionary changes with their innovations and remarkable perceptions.

Topics: Customer Service Call Center Agents customer experience

10 Reasons behind Call Center Agent Burnout

Burnout is an individual’s response to chronic emotional and interpersonal stressors within the workplace. And a Call Center’s job is known to be one of the most demanding and stressful job out there. Call center agents are prone to experience burnout and stress due to the nature of their job and this leads to increase in call center attrition.

Topics: Call Center Agents

10 Ways to Reduce Call Center Attrition and Improve Agent Engagement

Cramped in a cubicle for 9-10 hours a day, leashed to a desktop, answering calls of angry and frustrated customers, and getting paid $10/hour is not exactly a lucrative profile. While not every call center fits the description above, many do. Call center agents and employees have high rates of burnout, poor performance, turnover and many ask why.

Topics: Call Center Agents

Customer Experience Facts You Can't Ignore [Infographic]

Great customer experience is directly related to brand advocacy. According to a survey “74% of senior executives believe that the customer experience impacts the willingness of a customer to be a loyal advocate”. But how do you really  define a great customer experience? Customer experience should not just be a reflection of the products or services but everything that makes up your brand.

Topics: Customer Service Infographics

10 Ways to Reduce Average Handle Time in a Contact Center

Average Handle Time (AHT) is one of the most critical call center metrics that measures the average duration of contact between an agent and a customer. It assesses the efficiency of a call center with an aim to improve agent productivity and customer satisfaction. Maintaining a low AHT signifies good performance and hence boosts customer satisfaction score (CSAT).

Topics: Call Center Agents Call Center Management