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Ameyo Callversations

How Customized Offers are Ruling the Roost In Travel And Tourism

For my part, I travel not to go anywhere, but to go. I travel for travel’s sake. The great affair is to move.” – Robert Louis Stevenson.

This quote is an anthem, a traveller’s anthem, by which every traveller lives by, breathes in and lives in ‘this’ skin. A traveller’s mind is a maze. A maze which keeps changing untiringly, keeping track of all the necessary and often unnecessary details, he might or might not need during his trotting, vacation, hike or journey. But nonetheless, it has to be there!

Topics: Customer Service

6 Reasons to upgrade your existing Call Center Software

With the continuous evolvement of business environment, call centers are gaining huge importance. The explosion of internet and advancement in communication technology has changed the way organizations are doing business. While many businesses prefer to outsource their call centers, some of them prefer to keep their operations in-house by using a customer call center software.

Topics: Call Center Software Call Center Management

How to Modernize Your Interactive Voice Response Experience?

Giving the best customer service involves simplifying and streamlining your business process. The best way to tap into this potential market is with an adequate customer response strategy and infrastructure. This is where IVR - Interactive Voice Response setup comes into play.

IVR can be rightly labelled as ‘the guru mantra’ for having a fool-proof call center setup. Almost all contact centers have interactive voice response systems in place to help customers experience the best possible service.

Topics: IVR

Do it like Dilbert – 20 Reasons Why Customer Service is an Amusing Job

A typical day at any contact center would revolve around taking customer calls or handling complaints. By the middle of the week, you would have wished that there’s more to your life than just heaps and tons of work.

Remember that night when you felt so burdened with work that you just wanted an escape, but just imagine how small our problems are in the larger scheme of things. I mean just take a look at the stars from time to time, and you’ll realise that your problems are so miniscule that nobody gives a flying duck!
Topics: Customer Service Call Center Agents

Unravel The Most Common Customer Service Misconceptions

It is easy to form an opinion. But, what’s easier than everything else is – to form misconceptions. And if we talk in terms of industry layouts, customer service misconceptions are the most challenging, uphill tasks which any call center rep must aim to avoid at any cost.

Topics: Customer Service

Top 10 Call Center Metrics For Your Contact Center

It becomes increasingly difficult to track and manage something for improvement, if you cannot measure it. This is especially true and prominent in case of contact centers; without call center metrics there would be no way to keep record of productivity, overall work improvement and if other KPI’s are met or not.

Topics: Call Center Management

Top Ways to Optimize Call Center Occupancy Rate

 Call center occupancy is one of the key  metrics that is often confused with an agent’s productivity. Essentially, It is the percentage of time that an agent actually spend handling incoming calls against the available or idle time, which is determined by dividing workload hours by staff hours. Agents can achieve 100% occupancy rate, but it may not stand true for agents productivity.

Topics: Call Center Agents Call Center Management

How to Deploy Customer Service Empathy to Fix Their Spirit


Have you heard that famous ‘Coldplay’ song – Fix You? You probably have. What makes that song so spectacular and leaves a lasting impression? Is it the tune, the piano, the drums, the beats? What is it? Well, it is all of it, but the lyrics! Oh my God! The lyrics are just too good to be true. It is one song you can listen to when you are happy and when you are not.

But, what makes it a forever song? It’s touch. The empathy it has for the listener. It tells you how everything is not great, I know. I have felt it. It tells you how I will fix it, fix you. You see, that’s empathy.

Topics: Customer Service Call Center Agents Call Center Training

How to Excel at Customer Complaint Handling Like a Pro

For any established or even for an emerging business, the most terrible nightmare is to lose customers. Gaining customers and increasing your customer base involves enormous amount of effort, and there is denying that it requires equal efforts, if not more - to maintain great customer retention.

However, companies are often left in doldrums, when customers start moving to competitors. Thereafter, they have a tough time to figure out what exactly went wrong to foster customer dissatisfaction.

Topics: Customer Service Industry Challenges

Why Coaching Call Center Agents is Critical for your Business

Nobody is perfect. Everyone comes with their fair share of imperfections and downsides. A diamond doesn’t become the most precious stone in a day’s time. Same is the case with your call center agents. As pointed out by Bill McCartney- “All coaching is taking a player where he can’t take himself.”

Topics: Customer Service Call Center Training Coaching Call Center Agents

Customer Preferences You Must Pay Heed to Better Your Business [Infographic]

Providing commendable customer service is all about taking responsibility of your relationship with your customers. The possibility of turning a prospect into a customer is higher when you are cautious enough to not miss an opportunity to impress your client and deliver service that exceeds their expectations.

Topics: Customer Service Infographics

Omnichannel Commerce: Making Customer Experience the New Competitive Advantage [Free Whitepaper]

 

Omnichannel commerce seems to be picking up steam across industries and has radically transformed the way companies do business. Coupled with transformative technology and changing customer demands, companies are demanded to meet up to the growing expectations of customers, and a minor slip-up could be disastrous for a company’s reputation.

Topics: Omnichannel

Ameyo Launches New Cloud Call Center Software for Emerging Businesses in India

Gurgaon, February 10, 2016: Ameyo, a leading provider of contact center technology and services integrations expert, announced the launch of Ameyo Emerge (www.ameyoemerge.in) - a powerful new cloud call center software offering that helps businesses to integrate seamlessly across channels.

Topics: Newsroom

7 Ways to Be Your Customer’s Valentine and Excel at Customer Service

You are most alive when you are in love. This liveliness reflects in everything you do, you say, and everywhere you are. Your office and your work station is no exception. LIkewise, your customers shouldn’t be exceptions. On this Valentine’s Day, try to give your customers, the best customer service there is.

Topics: Customer Service Call Center Agents

Ameyo to showcase its ecommerce expertise at Techcircle India Ecommerce Summit, 2016


Gurgaon, February 8, 2016: Ameyo, the leading contact center technology and software provider is excited to announce its participation in the most awaited Techcircle India Ecommerce Summit on 10th-11th February, 2016 at Gurgaon, India.

Topics: Newsroom

Decode the True Value of Customer Loyalty [Infographic]

Customer loyalty is considered the lifeline for any business, yet businesses often focus the spotlight on sales. They choose to run after acquiring customers rather than retaining the existing ones. However, it has been proved that it costs 5 times more to acquire a new customer than to retain an old one. Loyal customers will surely spread a good word about the brand and thereby provide a great boost to the revenues.

Topics: Customer Service Infographics

Call Center Gamification - No More a Fad but an Elemental Prerequisite

Gamification is not a fancy word anymore. It has come a long way from being an ‘over-hyped and hypothetical strategy’ to actually come alive. It is now being used in major aspects of all industries. ‘Call center Gamification’ is no exception to the trend, with higher agent engagements.

Topics: Call Center Software Call Center Management

5 Tips for a Fool-proof Call Center Audit

Audit is one word which can give any business owner sleepless nights. Especially, when we talk about ‘call centre audits’. In a typically run call center, the variables involved are way too many. There will always be a black swan scenario happening every now and then.

Topics: Call Center Management

Mobile Commerce: A Colossal Shift in Consumer Behavior

In today’s world, consumers are becoming more mobile friendly and want everything - be it a service or product, at their door-step. The past few years have witnessed a remarkable growth in the use of smartphones, with countries transforming themselves into mobile- first economy.

These days mobile apps are playing a major role in consumers life as it has  become the default medium for accessing internet. Research shows that, “90% of smartphone users use apps, which is close to 158 million as of today.”

Topics: Industry Challenges

Why Investing in Customer Experience is Indispensable for your Brand [Infographic]

You must be familiar with the cliché, “Customer Service doesn’t cost. It pays.” Great service is more of a powerful lethal weapon for any company. The value of providing customers with the best experience is irreplaceable.

Topics: Call Center Management