“Connect the dots between individual roles and the goals of the organization. When people see that connection, they get a lot of energy out of work. They feel the importance, dignity, and meaning in their job.” – Ken Blanchard and Scott Blanchard, Fast Company
If you are managing a call center or working very closely with this particular segment of the service industry, you would understand the daily challenges your workforce encounters. The challenges simply don’t restrict themselves, being dynamic and involves making strategies and action plans on the spot. But, this ruckus can be minimised and all teams can actually work smoothly, delivering their utmost best, if the resources are fully utilised. This includes taking account of your human resources - call center agents.