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Ameyo Callversations

Ameyo to innovate IT practices at the 17th CIO and Leader Conference, Goa

Gurgaon, July 28th, 2016: Contact center technology and customer engagement expert, Ameyo, is proud to announce its participation in the upcoming 17th CIO and Leader conference being held at Holiday Inn, Goa from 29th - 31st July, 2016.

Topics: Newsroom

The Ultimate Guide to Revolutionize Customer Experience in eCommerce sector [FREE Ebook]

With hundreds of online shopping websites coming up every year, consumers today have more options than we could even think of a decade back. This makes it really difficult and highly competitive for the eCommerce companies to survive and be a top notch player in the industry.

Topics: Industry Challenges customer experience

7 Ways to Make your IVR More Customer-Friendly

Customers find an IVR system to be useful because it is faster, available 24*7, better for simple and routine tasks and of course a cost-effective solution. However, despite acknowledging IVR systems to be useful, still many callers prefer to interact with a live agent over the automated self-service machine. The main reasons why users don’t like to interact with an IVR system when trying to connect with brands are:

Topics: Customer Service IVR Call Center Software

How to Track Customer Behaviour Changes with 3 Foolproof Techniques

In today’s digital age, trends and patterns are changing very swiftly, with the dominance of smartphones, tablets, social media and widespread wireless internet accessibility. This is affecting the way we lead our lives. Everything is accessible, available and within reach, all we need to do is click, swipe or touch the screen.

This is also changing the way organizations do business and with that said, it is also impacting and changing customer behaviour rapidly. Customers no longer have the patience to stay on hold or wait to avail a service.

Topics: Customer Service Call Center Management customer experience

How to Choose the Right Contact Center Technology [Free Whitepaper]

We live in a world where organizations do not get a second chance to make a first impression. This is the reason why Contact Centers have stopped being loss leaders, and transformed into mission critical hubs, to ensure short and long term success.

Superior customer engagement has emerged to become a competitive necessity, and customer interactions have never mattered more. It is at the heart of why the fastest growing C-level positions globally now includes ‘Customer Experience’ in the title.

Topics: Industry Challenges customer experience

Why Analytics is the New Way Ahead to Better Customer Engagement

The everyday evolving customer expectations with brands is increasing with the availability of services at your doorstep. Today’s omnichannel customer service has enabled organizations to capture, consolidate, and analyze interactions. In order to survive the competitive environment and outshine in all respects, brands need to constantly build new strategies and strive towards betterment.

Topics: Customer Service customer experience

7 Best Call Center Agent Scheduling Practices to Up Performance

“Jon, this task should be completed by Thursday,” Tom, a call center manager annoyingly exclaimed. Thereafter, Jon nodded, but rolled his eyes at his colleagues and made a quick parody on Tom.

For a larger number of people who are somewhat familiar to the call center industry, the job of call center managers seems a comfortable one – one that only includes shouting out orders. However, that is far from the truth for people who have observed the daily commotion that managers at call centers have to deal with on almost a daily basis.

Topics: Call Center Agents Call Center Management

5 Reasons Why Customers Hate Calling Contact Centers

Nobody plans their day with an agenda on their mind that today, I will ring up and spend 20 to 30 minutes of my day, hearing a flute solo only to know that my call has been connected to the ‘wrong department’.

Topics: Call Center Agents Call Center Management Call Center Training

Contact Center Performance Management - Maintaining Motivation Through the 'Inflection Point'

Have you ever noticed how new hires will start their jobs with enthusiasm and genuine excitement? With fresh objectives and a new team, as well as a set of new products and processes to learn, its hard not to become inspired to give it your best at your new job!

Topics: Call Center Software Call Center Management Call Center Training Coaching Call Center Agents

How to Make the Transition to a Customer-Centric Organization

In order to be successful and viable in today’s highly competitive environment, a company must possess a customer-centric capability. Customers’ expectations have risen manifold and companies need to adapt themselves to meet their expectations to become profitable. It is no longer enough for companies to offer a great customer service. In fact, they should look forward to creating great experiences right from the awareness stage, through the purchasing stage and also through the post-purchase phase.

Topics: customer experience

Why Great Customer Service is the Way Ahead for Business Success [Infographic]

Do you remember the last time you ended up having a poor experience with a brand? How many times did you have a positive experience with the brand in the first go?

The success of an organization totally revolves around the kind of customer service they have been providing during purchase and after sales service to create great user experience. The customer tends to demand more as they get familiar with a brand. So, it is the responsibility of the customer service department to provide an extraordinary experience to boost up their repeat sales.

Topics: Customer Service Infographics

How to Ensure Customer Data Protection in Testing Times

Data and cyber security issues are real and staggering.

No one on this planet can turn a blind eye to it anymore.

You know the aforementioned statements make complete sense when one of the top tech tycoons, Michael Dell has this to say - “ When you ask people about their biggest worry these days, their biggest unmet need, cyber-security is at the top of the list.”

Topics: Industry Challenges Call Center Management

The Era of Mobile Customer Service - Why Should You Consider it?

Today’s generation of customers are tech savvy, digitally aware and have great expectations. They expect a similar behavior from your company, brand and the associated customer support, like in a contact center. They want everything at their disposal, right now and instantly.

Topics: Customer Service Call Center Management Call Center Training customer experience

5 Signs your Omnichannel Customer Experience Strategy Sucks

Today’s modern and tech-savvy consumers are becoming increasingly meticulous and expect a tailored, personalized shopping experience. They wish to be able to shop anywhere, at any time and from any location. If you are not meeting these expectations, you tend to lose market share. One of the key components to win new customers and stay ahead is to adopt omnichannel strategy. As customers demand a consistent experience across channels and expect everything to be readily available at his fingertips, going omnichannel is the only way to lure customers and exceed their expectations.

Topics: customer experience

The Top Five Obstacles to Customer Centricity

This blog is based on the early results of research undertaken by Peter Lavers on customer centricity.
Participants are asked to tell us what, if anything, they are pulling their hair out over when it comes to customer centricity.
There are 10 statements to agree or disagree with that could relate to the issues faced. Respondents are asked how well each statement describes their business, and the top five most agreed with are:

Topics: Customer Service customer experience

The Science Behind Chatbots Being a Mammoth Opportunity

Humans as a race don’t accept changes instantaneously, it takes time for people to understand and adapt to changes in any environment.

With almost breathtaking swiftness and tectonic shifts in the technological space, we humans are left with little choice but to become accustomed to those changes. However, things are bright rather than being gloomy, in spite of the incessant changes.

In recent times, one such striking change has been observed in human behaviour on the web is in the area of messenger apps. Since the second quarter of 2015, people have been using messenger apps more than social networks. So, the next time someone shows cynicism towards messenger apps or chatbots, you know which figure to point out. 

Topics: Call Center Software customer experience

5 Ways to Create Personalised Customer Experience

“Most of your competition spends their days looking forward to those rare moments when everything goes right. Imagine how much leverage you have if you spend your time maximizing those common moments when it doesn’t.” – Seth Godin

Your consumers are statistics, your customers are people. They are not robots. They have good days and bad days, just like you do. So, when you ask a wide group of people that what brings them to you, to do business with your brand, their answers would majorly revolve around high quality ‘customer experience’.

Topics: Customer Service Call Center Agents Call Center Management Call Center Training customer experience

10 Social Media Secrets to Turn Unhappy Customers into Superstars for Your Brand

Recently I went to a business convention and got amused at the sign posted in front of a firm. It read ‘Unhappy with our service? Lets us know. If satisfied and happy, just tell others.'

It intrigued me.

Topics: customer experience