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Ameyo Callversations

Top Eight Keys Of Contact Center Software

Call tracking, call recording, call routing, voice broadcasting, and workforce optimization are some of the key goals that every business’s call center plans on achieving. What if you have a better chance of doing so with contact center software? Different business setup in Dubai are experiencing this software and declaring it as a must-have tool for better business management.

Topics: Call Center Software contact center

3 Great Ways WebRTC can benefit IT Infrastructure

A lot of buzz has been witnessed these days around WebRTC and its relevance in contact centers. However, only a handful knows how WebRTC can actually help contact centers.

In concise words, Web RTC or Web Real Time Communication gives the ability to your contact center agents to communicate via voice and video with your customers via a browser. Web browsers like Chrome and Mozilla already support WebRTC, while Microsoft edge and Mac Safari should be able to support it in the near future.

Topics: Call Center Agents Call Center Software customer experience

CX Memories is the Cornerstone for Awe-Inspiring Customer Service

Ask yourself this question - has your brand made genuine and relentless efforts to create Customer Experience (CX) memories?

If the answer is not a clear ‘yes’, you can be dead sure that your business is not providing awe-inspiring customer service, that results in deep admiration.

To understand what we mean by CX memories, go through this blog - How to Create Awesome CX Memories with Delightful Experiences that we had written sometime back.

Topics: Customer Service customer experience

Top 5 Customer Experience Trends that will Rule the Roost in 2017

The term customer experience has lost its essence with industries focusing more towards profits. We all are aware of the fact that number of interactions with the customer facing department has tremendously increased due to lags in the services. This has become a traumatising situation for the customers as they are the one who ultimately have to bear the consequences.

Topics: customer experience

How to Create Awesome CX Memories with Delightful Experiences

Customer Service is dead. Long live Customer Experience!

On an average, people interact more with businesses as compared to their friends, these days.

That’s it - right there! Yes, businesses now have the opportunity to get closer than ever to their customers, to become their friends, or at least much more than customer service agents.

This is where creating true customer experience (CX) memories come in to the frame, memories in the form of awe-inspiring experiences for customers to remember, and ultimately resulting in deep admiration for any brand.

Topics: Customer Service customer experience