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Ameyo Callversations

Despite Digital Wave in the Contact Center Technology Space, Voice is Here to Stay – What Next?

There is a lot of talk about the impact of digital channels on call centers. Customer Experience leaders worldwide are walking through a maze of technology stacks and putting together pieces of a jigsaw puzzle called Omni Channel Customer Experience, while on the other hand, balancing costs in a business. Contact center technology has been evolving very rapidly, and digital transformation in contact centers has only recently started picking up pace and gaining traction.

Topics: Call Center Software Omnichannel contact center

Asia Vows to CX Memories, a monumental shift in Customer Service

After garnering great reviews with CX Memories in India, this month we took the idea to Malaysia in the recently concluded Contact Centers Asia 2017 conference. To put it in minimum words, monumental shifts have happened in terms of customer experience in Malaysia and the APAC region at large.

Topics: Customer Service customer experience

Why Omnichannel Customer Experience is the key to an Inbound Call Center Software?

Life is all about experiences. We humans are emotional beings and these experiences that we go through determine the level of trust and confidence we place in people, places, products and services. Talking about “Services” , it's a bit different than the other variables.

You know why? Because we expect it to be good and it's not just the one time, but as customers - we seek consistency. A remarkable customer experience in not a one time job, it’s true value lies in an exquisite, consistent customer experience.

Topics: Call Center Agents Omnichannel Agent Routing Inbound Call Center

6 Benefits that make a Compelling Case for Cloud Based Call Center Software

Cloud based call center software has seen a dramatic increase in demand and growth over the past few years. Earlier, most enterprises used to install on-premise call center applications in order to provide customer support.

With the help of cloud computing, organizations can now host their contact centers at a third-party data center, in a remote place, and without the need for any on-premise hardware infrastructure.

Topics: Cloud Technology Call Center Software customer experience

How to Carve the Best CX Memories under Mounting Expectations in APAC

In a region where customers prefer a ‘mobile-first’ company, creating great customer experiences is quite a daunting task.

Yes, we are talking about the Asia-Pacific region where smartphone adoption overtook computer adoption for the first time in 2014. At present, brands are struggling with the complexities of creating a CX-friendly culture in APAC.

Topics: Customer Service customer experience

How to Create Wow Customer Experience with an Effective Quality Monitoring Solution

Customer service is the backbone of every organization. It helps businesses to improve their brand and consumer relations. It does not matter how much interaction an organization has with its customer base, customer experience determines the level of success it has. Since revenue is often tied to quality and customer service, it is in the best interest of businesses to incorporate quality monitoring solutions to improve their customer service.

Topics: Call Center Management customer experience