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Ameyo Callversations

Chatbot vs Search: Will Customers Completely Move to Chatbots?

The way we search online has evolved a lot since the commercial launch of the search engine in the 1990’s. During that time, the world was less exposed to the world wide web, and thus, a lesser number of search results came out. Also, until and unless you type in the exact keywords that you were looking for, chances are you might not ever be able to find the right website. 

Topics: Customer Service customer experience

4 Easy Ways to Boost Customer Engagement With Text Messaging

Customer engagement is a tough metric to measure, but it’s one of the most important things a marketing department does. Engaging with your customers can increase how much your customers spend significantly, and help build more trust in your brand. This leads to customer loyalty, referrals, and much more.

One of the best tools you can use to actually improve your company’s customer engagement is SMS and text messaging.

Topics: Customer Service customer experience

Embrace These Omnichannel Strategies To Digitally Transform Your Contact Center

We live in the age of digital transformation, but are businesses really ready to address the needs of digital savvy customer?

Picture this - you have some queries regarding the mobile services plan, so you started a web chat session using the ‘click to chat’ option on your service provider’s ‘Help and Support’ web page. However, you didn’t get the required information after 5 minutes on chat, and hence you call up a customer service representative (CSR). The CSR asks the same questions that the web chat agent had already asked earlier. And we all know rest of the story - as we’ve been there multiple times, ending up in frustration.

Topics: Omnichannel contact center

3 Ways Internet of Things (IoT) will Change the World of Customer Experience

How do you picture an average day in the future? As soon as you open your eyes in the morning, your personal robot butler asks you which 3D-printed dish you’d like for breakfast. As you get out of bed and take a peek at the mirror, it instantly comes to life with a hologram of today’s weather & to-dos.

After your room’s environment dynamically adjusts to your mood, you decide to get ready for work and let technology do all the work for you. Soon, you get a notification that your self-driving car is fully-charged and ready to go. In the age of automation, you can’t help but wonder whether this is reality, or something straight out a Jetsons episode you used to watch as a kid.

Topics: customer experience

Ameyo (Drishti-Soft Solutions) Receives Honorable Mention in "Gartner Magic Quadrant" for 3rd time in a Row

Drishti-soft Solutions (Ameyo), a leading contact center technology and customer experience expert with more than 2000 customers and presence in 60 plus countries is proud to announce that it has received an honorable mention in the 2017 Gartner Magic Quadrant Report (published on 16 May 2017) for the third time in a row.

Topics: lead conversion Marketing

3 Key Revelations from Kingdom Customer Experience Summit 2017


We all are witness to a new revolution in the Middle East - the CX Revolution!

Ameyo recently showcased its Omnichannel Customer Experience solution at The Kingdom Customer Experience from 9-11 May in Riyadh, KSA. The event largely focused on creating optimal customer experience in the modern digital age, apart from the various elements of great customer experience design.

Topics: customer experience

3 Deadly Mistakes Companies Make While Optimizing Customer Experience

Most companies would agree on one thing - delivering a superior customer experience is not an easy task. Customers are becoming increasingly demanding, and companies that don’t adapt proactively to the ever-evolving demands of their customers, will have a very hard time surviving in the future.

Topics: customer experience

Customer Experience in Middle East: Why CX will Overhaul the Landscape

We’ve seen an exponential increase in the number of organizations stressing the importance of customer experience and customer journey in developing markets. The Middle East region, in particular, is a hotspot for digital disruption, amidst increasing competition and rising customer expectations.

Topics: customer experience

How to Bank on Moments of Truth to Create Wow CX Memories

Ask yourself if you have built a culture where your agents are able to provide a personalized customer experience and listen to your Customers with empathy? If the answer is not a clear, ‘Yes’ then it’s high time that you as a Customer Experience specialist build that culture and bring a ‘Wow’ experience to your customers.

Topics: Customer Service customer experience

Specialized Contact Center Agents vs. Generalized Contact Center Agents: Which is a Worthy Fit?


Regardless of what anyone does in today’s high paced world, one thing we all unanimously can agree on is that - ‘we all are wrestling with time, or rather the lack of it’!

The long and the short of this premise is that it has rubbed notably onto the contact center industry. Effective time management seems to be the buzzword for contact center agents, at a time when the industry is betting big on the colossal power of customer experience and an Omnichannel environment.  

Topics: Call Center Agents customer experience contact center

3 Enlightening Customer Experience Lessons from Apple, Disney & Tesla

When was the last time you walked into a car dealership only to be haggled by a pushy salesman and tons of paperwork? Or called a customer support number only to be put on hold, transferred, and finally greeted with a scripted response?

Believe it or not, customer experience has become as important as the product itself. In the 21st century, customers don’t want to be served - they want to be delighted by the overall experience. Creating a positive customer experience is imperative to survive and meet rising expectations. 

Topics: customer experience customer experience lessons