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Ameyo Callversations

3 Biggest Takeaways from OPEX in BFSI Summit 2017 You Need to Know



The BFSI industry is growing exponentially with the onset of the digital era. Major technological disruptions and innovations have forced companies to actively seek new ways and digitally transform themselves in a bid to gain an edge over their competition to acquire and retain customers.

Topics: customer experience

Why You Need Customer Experience Management & 5 CEM Benefits You Can’t Ignore

Today’s customer is highly informed and demanding - he desires on-time and personalized interactions, without any additional hassles. But can companies rise up to the occasion and fulfill these seemingly obvious expectations? You, as a business, decide!

Topics: customer experience

How East African Businesses can Thrive by Upping the Ante in Customer Experience

Back in 2014, one of EY’s report stated that more than 50% of the customers in Kenya reported a bad experience when transacting, compared to a third of bank customers globally.

The reason for this rather alarming number in bad customer experience was largely blamed on aggressive uptake of technology innovations by brands, thereby - creating technical hitches that trickled down to customers.

Topics: Customer Service customer experience 360 Customer View

Banking Industry Should Strongly Focus on Customer Experience to Stay Ahead

Customer Experience is the new holy grail of marketing.

And, for good reasons, too! Improving customer experience leads to outstanding results in terms of loyalty, satisfaction and revenues for any business. Companies that focus solely on customer experience gain a significant edge over their competition. Think about market leaders in the digital age - Apple, Disney, and Tesla - what do they have in common? Great customer experience sets them apart from the competition.

Topics: customer experience

How to Enhance Customer Experience with Single Customer View


How often do you receive calls from contact center agents for credit cards, insurance policies, loans, or service tickets?

Topics: customer experience 360 Customer View Single Customer View

Use these 3 Customer Experience Management Strategies to Supercharge your Business

Customers are the lifeline of a business. Hold on, not just that! Customers are more informed than ever, and demanding. They are constantly interacting with brands across multiple touchpoints, expecting more out of their journey. Every single interaction matters - any negative experience can impact how a brand is being perceived.

Topics: customer experience

Customer Engagement Matters More Than Ever in 2017: 4 Strategies for Success

Ever since the concept of money was invented, marketers have been using different techniques to try and make a sale. From the first newspaper advertisement in 1704 to Apple spending more than $900,000 to create their 1984 Super Bowl commercial - the idea of marketing has observed a paradigm shift over the years. Now, the objective is not to squeeze a customer out of every penny, rather to engage and try to retain the customer.

According to Customer Engagement Expert Paul Greenberg - customer engagement is “the ongoing interaction between company and customer, offered by the company, chosen by the customer.”

Topics: Customer Service

4 Reasons Why Customer Engagement Can't Exist without Analytics


Can you imagine a life without analytics? Think about it - your Facebook feed won’t show you the most relevant posts, Netflix won’t recommend the movies you shouldn’t miss, and there probably wouldn’t be a stock market. And, the Mayans wouldn’t have predicted December 21, 2012 to be the end of the world. Over time, analytics has proved to be a great asset to human civilization, and has been incorporated into every industry imaginable.

Topics: Customer Service