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Ameyo Callversations

Customer Experience Assessment: Developing a Blueprint for Improving CX

Ponder this for a moment - what do you think about your customer experience? Do you have a well-defined customer experience strategy? And, most importantly - are your efforts really paying off?

Topics: customer experience

50 Important Customer Experience Statistics You Need to Know

With intense competition in the market, the ability to distinguish yourself from your competition is diminishing, however one thing that clearly stands out and can never be replaced is Customer Experience (CX). Simply put,  it's how customers perceive their interactions with your company.

Topics: customer experience

3 Insightful Lessons from 2nd Service Quality Excellence Summit 2017 You Shouldn’t Miss

The 2nd Service Quality Excellence Summit 2017 was a huge success, and focused on the various issues that affect how well a company is able to deliver a superior, consistent experience to remain competitive in a time of digital disruption.

Topics: Customer Service customer experience

4 Customer Experience Challenges in the Digital Era and How to Overcome Them

Businesses have gone digital - and there’s no coming back!

The new age digital consumer demands more, and expects something special each time he deals with a brand. The reason for this is that customers have a wide array of choices when it comes to choosing the right business to invest in, and often go with the best the market has to offer that fits their budget.

Topics: customer experience

Top Customer Experience Questions that Raised Eyebrows at CX Management East Africa Summit

In one of our latest blogs, we had talked that Africa started to adopt digitalization quite late compared to developed economies around the world.

We got reminded of this fact in the recently concluded Customer Experience Management East Africa summit in Kenya, where it was repeatedly stated that Kenya would invest on social media as a channel. Perhaps - much faster than some other markets in the west, because of its penetration!

Topics: Customer Service customer experience