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Ameyo Callversations

88 Customer Experience Quotes to Make You Think Differently about CX


You'll find one thing common in most successful companies - the emphasis placed on customer experience. There is a great shift taking place in business amidst heavy competition - customers are becoming increasingly demanding and choosy about who to give their money to.

Topics: customer experience quotes

How Ameyo Heat Map Enables Contact Center Agents to Work More Effectively & Efficiently

 Which customer or ticket should I heed to?

This is the eternal question for every agent at his/her work on a daily basis. With the increase in the number of channels and interaction levels, the amount of data inflow has increased exponentially over the last few years. It has become a challenge to prioritize the huge influx of tickets, and a great deal of time is lost in the decision making process. Agents need to mentally crunch multiple factors to decide on which ticket to address and prioritize on the critical & important ones. In case a critical ticket (like processing request from a high value client) is missed out, it would mean a great loss to the business. 

Topics: contact center

Self-Service Customers: Modern Support Solutions that are Increasingly Feasible

These days, providing customers with the support they need and want is more important than ever. People expect customer support to be excellent, and they will quickly make their feelings known if it is not. This can hurt your reputation and damage your business's growth.

Topics: Customer Service

Customer Experience Assessment: Developing a Blueprint for Improving CX



Ponder this for a moment - what do you think about your customer experience? Do you have a well-defined customer experience strategy? And, most importantly - are your efforts really paying off?

Topics: customer experience

50 Important Customer Experience (CX) Statistics You Need to Know



With intense competition in the market, the ability to distinguish yourself from your competition is diminishing, however one thing that clearly stands out and can never be replaced is Customer Experience (CX). Simply put,  it's how customers perceive their interactions with your company. Before proceeding, mind you, some of these customer experience statistics might surprise you!

Topics: customer experience statistics

3 Insightful Lessons from 2nd Service Quality Excellence Summit 2017 You Shouldn’t Miss


The 2nd Service Quality Excellence Summit 2017 was a huge success, and focused on the various issues that affect how well a company is able to deliver a superior, consistent experience to remain competitive in a time of digital disruption.

Topics: Customer Service customer experience

4 Customer Experience Challenges in the Digital Era and How to Overcome Them

Businesses have gone digital - and there’s no coming back!

The new age digital consumer demands more, and expects something special each time he deals with a brand. The reason for this is that customers have a wide array of choices when it comes to choosing the right business to invest in, and often go with the best the market has to offer that fits their budget.

Topics: customer experience

Top Customer Experience Questions that Raised Eyebrows at CX Management East Africa Summit

In one of our latest blogs, we had talked that Africa started to adopt digitalization quite late compared to developed economies around the world.

We got reminded of this fact in the recently concluded Customer Experience Management East Africa summit in Kenya, where it was repeatedly stated that Kenya would invest on social media as a channel. Perhaps - much faster than some other markets in the west, because of its penetration!

Topics: Customer Service customer experience