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Ameyo Callversations

13 Surefire Ways to Improve Customer Experience


The customer is king - all power rests within the hands of the customer, whether you like it or not. He can choose your brand and bring success to your company, or he can go with your competitor. Which would you prefer? The answer should be quite obvious if you're looking to improve customer experience in your company.

Topics: customer experience

Customer Service Experience - The Good, The Bad and The Ugly

You might have a lot of experience in delivering great customer service, but it doesn't mean you are delivering a great customer service experience.

Topics: Customer Service customer experience

Customer Experience Strategy: How to Improve CX by Building a CX Strategy


Let me guess - you already know about customer experience and are already implementing it in your organization. But, somehow,  customers are still choosing your competitor instead of you. Wondering what you could do to build better customer relationships stop customer churn once and for all? You could use a customer experience strategy to keep them loyal forever.

Topics: customer experience customer experience strategy cx strategy

Customer Experience Strategy: What is a CX Strategy and Why You Need One


Whether you realize it or not, your company is a part of the customer experience industry. You can be an emerging Amazon set to dominate the ecommerce industry, or you could be a drone startup offering assistance to the military - it really doesn't matter. Customer experience is a major facilitator of business, revenue and growth - and it can't be ignored any longer. What are you doing to improve customer experience? Are you building a customer experience strategy?

Topics: customer experience customer experience strategy cx strategy

8 Ways Your Competitors use Customer Experience Innovation to Stay Ahead

The first advertisements ever recorded in human history were by the Egyptians in the year 2000 BC. They would carve public notices in steel to spread political awareness. Fast forward time to today's era and you'll find that a well-designed and well-thought out advertisement doesn't really surprise you anymore. This is the result of innovation. And it's more important than ever for people looking to improve customer experience.

Topics: customer experience

Customer Experience Measurement: A Practical Guide to Measuring CX



When's the last time you recall a smooth, streamlined, and pleasant experience while working with a brand? Or when you just had to share that one time a brand exceeded your expectations and delivered a level of customer experience that was simply amazing? Now, look at this experience through the eyes of the company. Are you ensuring customers get this level of experience every single time?

Topics: customer experience customer experience management cx measurement customer experience measurement

Customer Engagement Model: What It Is, Why It Matters and How to Build One


The basic idea deeply rooted in any brand is - engaged customers are happy customers. It is one of the keys to building long-term customer relationships. But how does a company start to develop, implement, improve, and grow customer engagement? The answer is simple - by using a customer engagement model.

Topics: Customer Service customer experience customer engagement

7 Winning Customer Engagement Strategies You Can Start Implementing Today


Customer engagement today is very different than that of the past. Today, people have a lot of choices when it comes to the number of interaction mediums due to the large number of technological advancements. Let's ask the most difficult question - how does a brand go about engaging a modern consumer?

Topics: customer experience customer engagement

How to Justify the Importance of Customer Experience (CX)


What is the best way you can improve your business? It's not to build an excellent product using the latest innovative technologies. The answer lies in improving Customer Experience (CX). But just how important is customer experience for your organization?

Topics: customer experience

How Ameyo Collect Can Help Streamline Your Collections Process and Improve Efficiency


When you ask bank personnel what is the major challenge they face, almost everyone will start talking about the increasing amount of
Bad Debts and Non-Performing Assets - people who have stopped paying their due in time or totally disappeared without paying the credit amount. The reason can be as simple as the person forgetting to pay before the due date, to willing but not enough cash available to wilful default.

Topics: customer experience Omnichannel collections

Customer Experience (CX) vs Customer Service: What They Are and Why They Matter


Customer experience matters. But so does customer service. So, how do you decide which to focus on?

Topics: Customer Service customer experience