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Ameyo Callversations

A Beginner's Guide to Start a Contact Center


No matter what type of contact center you are planning to set up, it is important to remember that setting up a contact center requires a considerable investment of time, money and effort. Although you would be able to outsource most of the work, managing the contact center set up process can get out of hand if not managed properly.

Topics: contact center

Did you know? Superior CX Drives Higher Revenue and Growth For A Business

The aim of every organization is to provide the best customer experience along with employee empowerment. One of the ways of doing this is by focusing on the organizational culture. How does it impact an organization’s success? Let us answer these questions in the initial section. Then, we will move on to see how a Customer Centric organizational culture helps improve the Customer Experience (CX) which in turn drives revenue and growth of an organization.

Topics: customer experience customer journey

Why Indian Companies are Lagging Behind in Customer Experience?

According to Forrester’s –The India Customer Experience Index, 2016, 70% of business and IT decision makers of Indian companies have placed CX a critical priority for their enterprises. In fact, compared to the previous years (2015) finding, the CX index score showed a modest improvement in 2016. Brands performed better, especially those in the domain of wireless service, traditional retail and digital-only retail.

Topics: customer experience

Contact Center Infrastructure (CCI): What You Should Know Before Setting Up Your Contact Center


If you call a well-managed contact center and speak to a nice & helpful customer support agent, it probably gave you the impression that you were talking to much larger company. Modern technology has enabled even smaller companies and startups to have their own contact center up and running in hours. But what should you keep in mind before investing in contact center infrastructure? Let’s find out. 

Topics: contact center

How to Conduct Customer Satisfaction Survey in a Call Center

Whether it’s the e-commerce space, service industry, and product companies, every business is becoming fiercely competitive. Modern customers are not only aware, but any hiccup or bad experience with a given product or service will drive them away from your brand.

Topics: contact center

The Art of Customer Service: A Beginner's Guide to Understanding Customer Service

When a customer has a problem with your company's product or service, who does he contact first? The answer is obvious - customer service. An important part of managing relationships with customers involves a significant bit of customer service due to the ever-rising nature of customer demands. Let's take a quick dive into the art of customer service.

Topics: Customer Service

Will Artificial Intelligence (AI) Improve Contact Center Performance?

At the moment, the world is pretty piqued about AI or artificial intelligence. From tech giants like Google, Microsoft, Amazon and Facebook to start-up incubators tucked away in the suburban areas of San Francisco, everyone is dedicating their time and resources to develop future ready AI products. These innovations (both hardware and software) are expected to change the way we conduct business, operation, and what not. 

Topics: contact center artificial intelligence

Unveiling the Hidden Power of Artificial Intelligence to Improve Customer Experience


It's a human. No! It's a machine. If you are having a hard time deciphering whether you're talking to a real person or not, you've definitely encountered some form of artificial intelligence. AI isn't science fiction anymore - it's all too real - and it's getting smarter each day.

Topics: customer experience artificial intelligence

Why You Need to Start Using Customer Intelligence to Improve Customer Experience

Digital has empowered both the businesses and customers to interact with each other at multiple touch points, and get the queries resolved with ease and efficacy. With the ever growing importance of the customer, s/he has been placed at the crux of business strategies.

Topics: customer experience

Customer Experience Mapping: How to Create a Customer Journey Map


Mapping customer experience is not only necessary, it is incredibly useful for customer experience professionals and marketers alike to visualize the kind of experiences they are providing to their customers. But what are you really mapping - the customer journey or the customer experience? And how do you start with customer journey maps?

Topics: customer experience customer journey

Customer Interaction Management: The Definitive Guide to Contact Center CIM


Customers demands are increasing with the rapid onset of technological innovation. They have already had great customer experiences with market leaders, and have seen first-hand what great customer experience looks like. One thing they know for certain - a company that makes them feel special is a company they should be investing their hard-earned money in. And, the best way to gain a loyal customer is by having awesome customer interactions and build longlasting relationships with them.

Topics: Customer Service contact center

CX Analytics: Unlocking the Potential of Customer Experience Analytics


Mark is a customer experience professional and sales manager working in a reputed company. Being in a customer-centric role, he handles customers on a regular basis and is well-versed with the aspects of customer experience. Despite knowing the importance of good customer experience, he still is unclear about the results of his customer experience strategy. How can he improve his current situation?

Topics: customer experience