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Ameyo Callversations

How to Easily Sell Customer Experience to Your Boss [eBook]

Having good knowledge about customer experience is not enough to start improving customer experience in today's digital world. You need to get the top-level management onboard with your CX initiatives. To sell customer to your bosses, you'll need to design an effective customer experience sales pitch and convince them why your CX strategy will definitely work.

Topics: customer experience sell customer experience

Building a Modern Day Contact Center: Where UX meets CX

There has been plenty of hype around experience - User and Customer in the business circuit. More so in today’s digital age. These are the times of omnichannel experience. The business-customer interactions have evolved and are no more limited to just a call or an email. Now, everything is available on either a website, mobile or social media. Unlike in the past, customers today are well informed and a lot more empowered. Keeping up with that, brands are also working on delivering a holistic experience for both, their employees and the customers.

Topics: customer experience contact center user experience CX UX

CX Memories: The Ultimate Goal of Digital Transformation

Enterprises that show the readiness to embrace emerging technologies and trends will inevitably score above their competitors. This hypothesis is not just based on assumption, but has been proven time and again. For instance, 1-800 flowers, the flower delivery brand were the earliest to use the Facebook Messenger bots in 2016. In addition to receiving orders, the Chatbot recommended gift options and even allowed its users to track the delivery status.

Topics: customer experience cx memories

Banking Experience: The Best Customer Experience Strategy for Banks to Improve CX

We all have interacted with a banking institution for one reason or another - whether it's for personal banking (opening a bank account), technical support, or ebanking services. Having to interact with customer service at a bank is generally not a pleasant experience. But why does the idea of engaging with a bank sound like such an ordeal? Read on.

Topics: customer experience banking customer experience strategy banking experience

3 Key Takeaways from CX Conclave 2017

CX Conclave 2017
recently concluded on November 17 at Holiday Inn International Airport Hotel in Mumbai. The organizers, Goldman Communications, called it India‘s #1 customer experience conference, and we don't have any reason to doubt it! Today, we reveal everything we've learned at CX Conclave 2017 after attending the landmark customer experience conference.

Topics: customer experience event

Ameyo Omnichannel CX Solution Gets a Face-lift: 4 Updates to Improve Supervisor & Agent Productivity

At Ameyo we constantly innovate and update our products and software to help our customers be one step ahead when it comes to providing a profound Customer Experience. We want the entire ecosystem of customers to feel happy and satisfied.  Adhering to that belief, we are proud to announce four product updates for our Omnichannel Contact Center Platform that guarantees to improve supervisor and agent productivity in no time.

Topics: Call Center Software Product Updates Omnichannel Customer Experience Software

How to Build a Travel Contact Center

The travel and tourism (T&T) industry has steadily grown over the past few years. The world has become a global village. The improving economic conditions (per capita income), awareness about maintaining a work life balance, increasing business travel, etc. are some of the factors contributing to this change. This is just the beginning. According to World Travel and Tourism Council report, by 2027, Travel & Tourism GDP is expected to account for 11.4% of global GDP and global visitor exports are expected to account for 7.1% of total global exports.

Topics: contact center contact center software Travel Contact Center travel and tourism

CX Conclave 2017 - What to Expect at the Customer Experience Conference

The real perception of a company in the eyes of customers depends on what they experience during their customer experience journey. This year, CX Conclave 2017 is all set to enable a world of better digital customer experience powered by technological innovation!

Topics: customer experience

The Big List of Innovative Customer Service Ideas to Create Happier Customers

You could have an amazing product or service, but that alone does not result in happier customers. If your business deals with a large number of customers on a regular basis, you must be aware of the importance of customer service. If your customers don't get your support, they will simply choose your competitors. Improving customer service with innovative customer service ideas is the ultimate need of the hour - and can't be ignored any longer! 

Topics: Customer Service customer service ideas