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Ameyo Callversations

How to Effectively Build and Manage a Call Center Customer Service Team


At the very start of this package, we're going to reveal the secret to delivering great customer service - Your People.

Yes! Your customer service representatives / agents are the most important aspect of your contact center. Make life easier for them, and they'll make business easier for you! The truth is - you can have the most innovative customer experience platform in the world and it won't improve your business if your team is not on the same page, or not cooperating.

Topics: Customer Service customer service ideas Customer Service Team Customer Support

8 Effective Call Center Improvement Strategies for Improving Call Centers

People often complain that dealing with a call center is not a very pleasant experience. This is not surprising - customer demands have significantly increased with the onset of the digital age, and your call center is going to need to keep up or risk losing customers in the long run.

Topics: call center call center improvement

Omnichannel For Healthcare : Mapping Patient Experience with Technology

 

Traditionally, the competition between hospitals and health organizations primarily depended upon quality of service, speciality of the treatment and the price attached to care. But today, there is a wave of change. While high quality health service is still a primary concern, patients walking through the hospital door equally care about the overall experience they encounter throughout their stay at the facility.

Topics: customer experience Omnichannel Healthcare

Understanding the What and How of Customer Experience [Infographic]

“Customer Experience” has been used and abused numerous times. Especially after Gartner  declared it as the new battlefield for companies. According to its report, greater competition and growing consumer power have eroded traditional product- and service-based differentiation, forcing firms to seek new, more durable forms of competitive advantage. Taking a cue from it, the firms are trying to get that edge from battling it out in the customer experience field. One way by which they are doing this is by deploying sophisticated contact centers. But, before anything else, there needs to be a proper understanding of what customer experience (CX) is. Simply put, customer experience is how customers perceive your brand.

Topics: Infographics customer experience

5 Best Practices to Deal with Negative Reviews for Your Online Business

 

Times have changed and though it sounds clichéd, it is a truth that we all need to reckon with. Let’s take an example of the e-commerce business worldwide. The e-commerce business started with the notion of “convenience”.  Online retailers offered unique products and services to improve customer experience through the digital platform. However, initially,  the emphasis was more on creating the need for online buying and selling mediums with little scope for feedback.

Topics: customer experience ecommerce feedback reviews online tips

Going the Omnichannel Way: Improving CX in the Automobile Industry

Buying a car is quite different from buying a dress or deciding which restaurant to visit tonight. A car is a big ticket product. The buying decision requires some pondering and a thorough research. This seems like an unnerving task. Starting off with the pre-purchase research, comparison, dealership visits, loans, the condition of the car (in case of used cars), insurance and many such things. According to a study by J.D. Power,  automotive shoppers spent an average of 14 hours researching cars online — visiting dealership sites, reading reviews, making price comparisons, using online shopping tools — before making a purchase decision.

Topics: customer experience Omnichannel automotive