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Ameyo Callversations

Is Your E-Commerce Website Meeting Customer Experience (CX) Standards?

The e-commerce website is a critically important part of the customer experience; for many customers, it will be the only way of interacting with the company. If the e-commerce website delivers a poor user experience (UX), visitors will click off the site or abandon the shopping cart without giving the company’s customer care team a chance to intervene.

Topics: Customer Experience Software e-commerce online shopping

How to Connect More? Secret to a Successful Outbound Calling Strategy

A well defined outbound strategy is an integral aspect of customer outreach and campaign management. Although, many businesses have turned their focus to inbound, certain processes, especially those dealing with collection, financial services, real-estate, and telecommunication need a robust outbound calling approach. The key is to be able to dial out high volume of calls in a short amount of time. The math is simple, higher connected calls translate to greater outreach, several minutes of talk time, increase in new leads and improved business outcome.

Topics: call routing strategies outbound strategy

Disrupting Financial Sector in Africa with Omnichannel Customer Experience (CX)

 

Topics: Omnichannel Customer Experience Software omnichannel solution omnichannel software

Bidding Adieu to Legacy Call Center Application for Omni-Channel Experience

 

Topics: customer expereince, Omnichannel solution