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Ameyo Callversations

Gaurav Dharmshaktu

Gaurav Dharmshaktu

Gaurav works as a Product Marketing Specialist with Insidesalesbox and likes to write about disruptive industry trends.

Recent Posts by Gaurav Dharmshaktu:

How to Enhance Customer Experience with Single Customer View


How often do you receive calls from contact center agents for credit cards, insurance policies, loans, or service tickets?

Topics: customer experience 360 Customer View Single Customer View

Why Omnichannel Customer Experience is the key to an Inbound Call Center Software?

Life is all about experiences. We humans are emotional beings and these experiences that we go through determine the level of trust and confidence we place in people, places, products and services. Talking about “Services” , it's a bit different than the other variables.

You know why? Because we expect it to be good and it's not just the one time but as people /customers we look for consistency. A remarkable customer experience in not a one time job, it’s true value lies in an exquisite, consistent customer experience.

Topics: Call Center Agents Omnichannel Agent Routing Inbound Call Center