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Ameyo Callversations

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Recent Posts by Guest Author

Is Your E-Commerce Website Meeting Customer Experience (CX) Standards?

The e-commerce website is a critically important part of the customer experience; for many customers, it will be the only way of interacting with the company. If the e-commerce website delivers a poor user experience (UX), visitors will click off the site or abandon the shopping cart without giving the company’s customer care team a chance to intervene.

Topics: Customer Experience Software e-commerce online shopping

5 Best Practices to Deal with Negative Reviews for Your Online Business


Times have changed and though it sounds clichéd, it is a truth that we all need to reckon with. Let’s take an example of the e-commerce business worldwide. The e-commerce business started with the notion of “convenience”.  Online retailers offered unique products and services to improve customer experience through the digital platform. However, initially,  the emphasis was more on creating the need for online buying and selling mediums with little scope for feedback.

Topics: customer experience ecommerce feedback reviews online tips

Self-Service Customers: Modern Support Solutions that are Increasingly Feasible

These days, providing customers with the support they need and want is more important than ever. People expect customer support to be excellent, and they will quickly make their feelings known if it is not. This can hurt your reputation and damage your business's growth.

Topics: Customer Service

4 Easy Ways to Boost Customer Engagement With Text Messaging

Customer engagement is a tough metric to measure, but it’s one of the most important things a marketing department does. Engaging with your customers can increase how much your customers spend significantly, and help build more trust in your brand. This leads to customer loyalty, referrals, and much more.

One of the best tools you can use to actually improve your company’s customer engagement is SMS and text messaging.

Topics: Customer Service customer experience

How to Create Wow Customer Experience with an Effective Quality Monitoring Solution

Customer service is the backbone of every organization. It helps businesses to improve their brand and consumer relations. It does not matter how much interaction an organization has with its customer base, customer experience determines the level of success it has. Since revenue is often tied to quality and customer service, it is in the best interest of businesses to incorporate quality monitoring solutions to improve their customer service.

Topics: Call Center Management customer experience

Top Eight Keys Of Contact Center Software

Call tracking, call recording, call routing, voice broadcasting, and workforce optimization are some of the key goals that every business’s call center plans on achieving. What if you have a better chance of doing so with contact center software? Different business setup in Dubai are experiencing this software and declaring it as a must-have tool for better business management.

Topics: Call Center Software contact center

Simplicity: How to Avoid Customer Confusion in Omnichannel Customer Experience

KISS: Keep it simple and stupid. Simple and time saving customer experiences sounds like a no-brainer, doesn’t it? However; how does the reality look like? Seriously; no company does design and implement complex and confusing processes on purpose. Reality shows that lots of websites, dialogues on an IVR, forms, E-Mail responses are eating up the customer's time. Even simple requests cannot be processed and leave customers in confusion. Customer experiences aren't simple at all.

Topics: Customer Service customer experience

9 Things that are Required to Please Your Customers

Any business success is definitely dependent on customers. Thus it is just fair and a must, that you do what it takes to ensure that you please your customers. You should never take customers for granted.

Topics: Customer Service customer experience

5 Mistakes to Avoid while Integrating Customer Journey into E-Commerce

Don’t run off into the sunset with an e-commerce idea and forget that your online store is actually meant to serve your customers’ journeys - not yours. Here is how to go about building an online store that puts the customer journey at the heart of your store.

Topics: Customer Service customer experience