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Ameyo Callversations

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Recent Posts by Guest Author

Assessing The Factors That Move CX Metrics

NPS, or Net Promoter Score, is one of the most popular metrics to measure customer satisfaction and loyalty to a brand. Because of the ease of gathering NPS data, this metric is also commonly used as a proxy to measure other subjective aspects like customer experience and loyalty. The rationale here is that good CX makes customers happy and they are more likely to refer a business to others. 

Topics: customer experience customer experience measurement cx metrics

Top Mistakes of Resolving Critical Support Tickets

Working in customer service can be quite the tricky task. You always come across new people and every single one of them usually has a different request and you will have to be able to help them all effectively. Many of them might not be calm or might truly not understand your points and those are just some of the cases where mistakes start to happen.

Topics: Customer Service Customer Support ticketing system, case management

Using Email Marketing to Create the Optimal Customer Experience

Think back to the last Saas company that you interacted with and the experience that the company provided for you? When you initially signed-up for their services, what kind of emails did you receive from the company, if any at all?

Topics: customer experience

Is Your E-Commerce Website Meeting Customer Experience (CX) Standards?

The e-commerce website is a critically important part of the customer experience; for many customers, it will be the only way of interacting with the company. If the e-commerce website delivers a poor user experience (UX), visitors will click off the site or abandon the shopping cart without giving the company’s customer care team a chance to intervene.

Topics: Customer Experience Software e-commerce online shopping

5 Best Practices to Deal with Negative Reviews for Your Online Business

 

Times have changed and though it sounds clichéd, it is a truth that we all need to reckon with. Let’s take an example of the e-commerce business worldwide. The e-commerce business started with the notion of “convenience”.  Online retailers offered unique products and services to improve customer experience through the digital platform. However, initially,  the emphasis was more on creating the need for online buying and selling mediums with little scope for feedback.

Topics: customer experience ecommerce feedback reviews online tips

Self-Service Customers: Modern Support Solutions that are Increasingly Feasible

These days, providing customers with the support they need and want is more important than ever. People expect customer support to be excellent, and they will quickly make their feelings known if it is not. This can hurt your reputation and damage your business's growth.

Topics: Customer Service

4 Easy Ways to Boost Customer Engagement With Text Messaging

Customer engagement is a tough metric to measure, but it’s one of the most important things a marketing department does. Engaging with your customers can increase how much your customers spend significantly, and help build more trust in your brand. This leads to customer loyalty, referrals, and much more.

One of the best tools you can use to actually improve your company’s customer engagement is SMS and text messaging.

Topics: Customer Service customer experience

How to Create Wow Customer Experience with an Effective Quality Monitoring Solution

Customer service is the backbone of every organization. It helps businesses to improve their brand and consumer relations. It does not matter how much interaction an organization has with its customer base, customer experience determines the level of success it has. Since revenue is often tied to quality and customer service, it is in the best interest of businesses to incorporate quality monitoring solutions to improve their customer service.

Topics: Call Center Management customer experience

Top Eight Keys Of Contact Center Software

Call tracking, call recording, call routing, voice broadcasting, and workforce optimization are some of the key goals that every business’s call center plans on achieving. What if you have a better chance of doing so with contact center software? Different business setup in Dubai are experiencing this software and declaring it as a must-have tool for better business management.

Topics: Call Center Software contact center