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How a Help Desk Ticketing System benefits Customer Service

How a Help Desk Ticketing System benefits Customer Service

If you are into a company that offers customer support, you would be well aware of its challenges. Customers demand perfection and proactive responses to their queries. They are customers who either make or break your business. So, it is of utter importance for any business enterprise to achieve customer satisfaction. This can be done …

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Why Social Media Is a Key Part of an Omnichannel Customer Experience

How many social media accounts do you have right now? More than one, isn’t it? As technology advances, so is our openness to integrate social media in our daily activity. One social media account is not enough anymore as we want to be more exposed to information and interact with companies in different ways. What …

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Struggling With Bad Customer Service? Top 4 Factors Your Business Needs To Investigate

We’re living in the era when customer service is as important as the quality of products or services you sell. People expect immediate responses from businesses they contact, that’s why live chat software has been especially popular among businesses in recent years. With businesses rising their customer service standards, more and more customers expect great …

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