Hemani Sehgal

Stroll Down Memory Lane – The History of Customer Service

Do you remember your parents or grandparents fretting over the fact that a product they recently purchased isn’t working fine and they have no idea how to go about the replacement process? The only logical way out use to be, to redirect the product back to the seller, which meant long travel itineraries, waiting for …

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Most Promising Omnichannel Customer Engagement Strategies and Trends [Infographic]

The modern day setup of customer services is more dynamic than what it was back in the 80’s. Your customers are more digitally aware and have immense presence over the world wide wide. They have a flair for social connections and keep up pretty well with latest emerging trends. Now, if they have such want …

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5 Benefits of Using Call Disposition Codes in Contact Centers

Contact centers always take care to equip their employees with adequate software and related tools in order to help them excel at their job. However, when it is time to look for a new software solution for contact centers, many do not consider call disposition codes as part of the list of high-priority software features. …

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Why Do We Definitely Need Contact Centers [Infographic]

More than anything else, waiting kills. This is one of the biggest reasons why your customers don’t like calling in contact centers. Those lengthy waiting times, mazes of menus, lack of contact center agent’s proactivity and complex feedback systems. But still telephony in contact centers continue to remain the most preferred and reliable option to seek …

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5 Most Common Call Center Agent Problems and How to Solve them

Top class customer service is one of the cornerstones to build a successful business. Call centers appear at the front line of providing customer services. However, often a number of factors stand between a call center and its goal of optimum customer service provision. While there are several issues that can bog down a call center and impact …

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