Hemanth Kumar

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Ameyo Emerge Zoho CRM integration: Personalized Customer Experience gets Colossal Push

Just a single glance at the accessible pool of data, and you are gung ho about providing clear-cut personalized customer experience! Now, the aforementioned proclamation would seem be taken straight from a sci-fi novel, but we are elated to declare that it is not an imagination anymore, rather a part of the new reality that …

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Rise of Machines: Artificial Intelligence and Customer Service

When you think of artificial intelligence, stop thinking disastrous scenarios like Skynet (Terminator) and start thinking about better customer service. Artificial intelligence is ushering in a new era of customer experience management platforms that unite the online and offline experience. “Success in creating Artificial Intelligence would be the biggest event in human history” – Stephen …

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Rise of the Chatbots and the Future of Customer Service

  Ever since Facebook expanded access to its Messenger in April’16 by giving businesses the ability to reach customers through APIs, “Chatbots” have been the buzzword in  developer communities across the globe. The tech world is all agog these days about chatbots. Chatbots are automated computer programs that simulate online conversations with people to answer …

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Startup Success Mantra: Stay insanely focused on Customer Experience!

“You’ve got to start with Customer Experience and work back to the technology – not the other way around.” Customer experience has always been an important component to business success but even more so in today’s interconnected world. Companies, especially startups need to differentiate their business in a marketplace that offers near identical products and …

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Virtual DID vs. Number Masking: Which one Works Best for You?

There are multiple technologies and terminologies available in the market in contemporary times. You might have heard about these features but might not be well aware about the use cases, functionalities and benefits. Today, I will make an earnest effort to elucidate two vital features being increasingly employed by companies, namely – Virtual DID and Number …

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Why is it important for New Age Entrepreneurs to invest in Social Media Monitoring?

Does anyone remember what our world was prior to the onset of Social Media? How we used to share reviews with information seeking foodie friends before Zomato’s 2008 launch? How we used to remember birthdays before Facebook came into existence? How we used to follow our favourite brands and stars before Twitter came to being …

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