The world after COVID-19 is unlikely to return to the world that was. The COVID-19 crisis has affected economies around the globe. It is permanently reshaping our lives as it continues to unfold. Trends in all spheres of life are getting impacted by the pandemic. Be it a basic habit of wearing a mask to …
Why Video Contact Centers will transform Customer Engagement after COVID -19? Read More »
COVID-19 has impacted every aspect of our lives and has impacted the overall growth of the country. The face-to-face interactions have reduced and to combat the repercussions of that, businesses are undergoing a digital transformation. Organizations are working towards a new normal, the contactless world with lots of virtualization and digitization. Circumstances leading to Dwindling …
IRDAI Gives Nod to Insurers for Video KYC! Here is What you Need to Know? Read More »
“A leader is one who knows the way, goes the way and shows the way.”-John C. Maxwell Contact Center management is by no means an easy job. It requires strategic acumen, hard work, and the talent to motivate people to hit stringent targets and to get work done. Influential leaders need to be familiar with …
Simplify Contact Center Management with Latest Ameyo Features Read More »
COVID’19 Pandemic has changed the way we work and communicate with each other. Consequently, businesses are rapidly advancing their strategies to sustain and thrive in these turbulent times. While personal visits have taken a backseat, remote working, and online engagement is the new trend. During this time of intensified uncertainty and isolation, people look forward …
How Can Advanced Chat Solutions Uplift Your Customer Engagement? Read More »
While the world is stuck with COVID-19 pandemic, home visits and personal meetings are fading away. Today’s climate is surrounded by “social distancing” measures and has changed the ways of human interactions. In the past few months, we have seen a dramatic shift in the way people are interacting and businesses are working. But meetings …
Embracing Video Chat in the Contact Center business – Why Now? Read More »
Instagram, a short video and photo sharing social networking platform was found in 2010 and since then has gained popularity amongst the younger generation. As per a report by Forrester, it’s widely acknowledged as the king of social engagement. According to Statista, as of June 2018, Instagram reported more than 1 billion monthly active users …
How Instagram is the Customer Engagement Channel you need? Read More »
With the world going remote there has been a forced digital shift in consumer behavior and the Insurance sector in India has also responded with IRDAI relaxing KYC regulations. Insurance Regulatory and Development Authority of India (IRDAI), vide Gazette notification dated April 23, 2020, has published a list of Insurance companies that can undertake e-KYC …
Enterprises that center their business processes around customer experience and customer engagement strategies are often more successful than those which don’t. With a focus on enriching the customer experience, they need to stay responsive to the customer’s changing demands. With a plethora of options in their hands, customers look for faster and easier solutions to …
Ameyo Product Updates: New Features, New Commitments Read More »
Businesses need a straightforward metrics-driven framework to run effectively. Clarity on what is happening on the floor and what actionable are pending to be taken helps create a productive plan of action. Operation heads need a quantitative structure that helps them stay proactive and plan a step ahead of demands. They need regular notifications/alerts, customizable …
Never Miss on a Customer with Call Center Dashboards and Monitoring Tools Read More »
Competition in the contact center space is intensifying over time. Being a trailblazer in the CC landscape calls for persistent innovations. It also demands prolonged efforts in maintaining stable and consistent relationships with customers. Adhering to our belief in customer-first strategy, our team at Ameyo consistently works on improving the CSAT score to stay a …
What’s new in Ameyo: Features to Optimize Your Customer Journey Read More »
