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Archives for Jasmine Aneja

All posts by : Jasmine Aneja

synthesizer

Customizing Your Interaction Flow Design Was Never This Easy

23/01/2019
IVR DesignerSynthesizer
In the Customer Engagement segment, delivering a high-value customer experience is crucial for businesses. Customers are more aware and hell-bent on self-service options. If a business wants to thrive then it has to meet the ever-growing dem ...

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call-center-metrics

15 Essential Call Center Metrics Your Business Must Measure

10/01/2019
call center metricsCall Center Software
Collecting, analyzing and reporting information regarding the performance of the business is significant for organizational growth. Taking decisions that are critical to the business needs a closer look into each segment. In the customer service indus ...

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helpdesk-automation

Helpdesk Automation: The Next Big Thing in Ticket Management

14/12/2018
Helpdesk
In today’s technology-driven world, people expect no less than 100% perfection in their lives as technology has changed the needs and wants of customers. Customers demand speed and precision in everything around them. Now customers not only ...

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Application-Framework-Contact-Center-Software

Application Framework-Revolutionizing Contact Center Solutions

16/08/2018
Application Frameworkcall center software solutioncontact center software
Contact center market keeps on upgrading on a regular basis to support businesses to stay relevant and competitive. Organizations need to invest in their technical infrastructure to ensure holistic view of customer journey by creating 360-degree view of t ...

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customer-relationship-management-crm

Becoming Customer Centric – CRM Software for Business Success

10/07/2018
Crmcrm softwarecustomer relationship management
In a world where the customer is the center of business philosophy, people have changed their notions and now they demand a more personalized and self-centered service. This has led to a change in the way businesses work. They have to now put their utmos ...

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blog-image

7 Ways to Improve Customer Engagement with Call Center Integrations

17/05/2018
call center integrationcustomer engagementcustomer engagement center
 Customer service is the backbone of every organization. It helps businesses to improve their brand and consumer relations. It does not matter how many interactions an organization has with its customer base, the kind of customer experience it delivers de ...

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Recent Post

live-chat-software

7 Live Chat Software Benefits You Didn’t...

07/02/2019

How long does it take for you to respond to cu ...

Channel Integration Framework with MS Dynamics 365

Ameyo, The First ISV From India To Becom...

31/01/2019

Microsoft Dynamics 365, an enterprise resource planning&nb ...

help-desk-ticketing

How Helpdesk Ticketing System Benefits C...

30/01/2019

Are you delivering to customer’s expectations? Working in ...

synthesizer

Customizing Your Interaction Flow Design...

23/01/2019

In the Customer Engagement segment, delivering ...

BFSI Omnichannel Contact Center

Demystifying CX In BFSI With Omnichannel...

18/01/2019

If you work in a contact center, you must be a ...

  • Popular
  • Recent
  • Comment
  • live-chat-software

    7 Live Chat Software Benefits You Didn’t...

    07/02/2019

    How long does it take for you to respond to cu ...

    The future is tight. The future is IP

    15/01/2011

    Over the years we have been hearing about the demise of IP a ...

    My journey into the world of call center...

    20/01/2011

    Every job is special to every one for various reasons. In a ...

    Life @Drishti

    14/04/2011

    Someone told me that over-thinking and over-analyzing never ...

  • live-chat-software

    7 Live Chat Software Benefits You Didn’t...

    07/02/2019

    How long does it take for you to respond to cu ...

    Channel Integration Framework with MS Dynamics 365

    Ameyo, The First ISV From India To Becom...

    31/01/2019

    Microsoft Dynamics 365, an enterprise resource planning&nb ...

    help-desk-ticketing

    How Helpdesk Ticketing System Benefits C...

    30/01/2019

    Are you delivering to customer’s expectations? Working in ...

    synthesizer

    Customizing Your Interaction Flow Design...

    23/01/2019

    In the Customer Engagement segment, delivering ...

  • live-chat-software

    7 Live Chat Software Benefits You Didn’t...

    07/02/2019

    How long does it take for you to respond to cu ...

    The future is tight. The future is IP

    15/01/2011

    Over the years we have been hearing about the demise of IP a ...

    My journey into the world of call center...

    20/01/2011

    Every job is special to every one for various reasons. In a ...

    Life @Drishti

    14/04/2011

    Someone told me that over-thinking and over-analyzing never ...

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