Jasmine Aneja, Author at Ameyo

What’s new in Ameyo: Features to Optimize Your Customer Journey

Competition in the contact center space is intensifying over time. Being a trailblazer in the CC landscape calls for persistent innovations. It also demands prolonged efforts in maintaining stable and consistent relationships with customers. Adhering to our belief in customer-first strategy, our team at Ameyo consistently works on improving the CSAT score to stay a …

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How to Boost Collection Rate with Instant Messaging?

debt collection software, Omnichannel, sms integration / By Jasmine Aneja

Debt Collections are always tricky. Debt recovery agencies have to be cautious to not to invade the personal space of payees and at the same time need to send frequent follow-ups reminders. There are multiple media sources that are used in debt collection software to communicate with late payers like emails, calls or SMS. But …

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Digitizing Collections with Advanced Debt Collection Software

debt collection software / By Jasmine Aneja

Taking loans is just a click away nowadays as banks offer credit services via various types of loans and plastic cards. But the concern is that not all debtors can pay back on time. Few customers fail to pay due to various reasons like inability to keep track of payment due date, cash insufficiency, wilful …

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Customizing Your Interaction Flow Design Was Never This Easy

IVR Designer, Synthesizer / By Jasmine Aneja

In the Customer Engagement segment, delivering a high-value customer experience is crucial for businesses. Customers are more aware and hell-bent on self-service options. If a business wants to thrive then it has to meet the ever-growing demands of tech-savvy customers of today. This change management is iterative and results in a step ahead towards establishing …

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15 Essential Call Center Metrics Your Business Must Measure

call center metrics, Call Center Software / By Jasmine Aneja

Collecting, analyzing and reporting information regarding the performance of the business is significant for organizational growth. Taking decisions that are critical to the business needs a closer look into each segment. In the customer service industry, businesses must track and improve the essential call center metrics to understand where the business is heading to and …

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Helpdesk Automation: The Next Big Thing in Ticket Management

Helpdesk / By Jasmine Aneja

In today’s technology-driven world, people expect no less than 100% perfection in their lives as technology has changed the needs and wants of customers. Customers demand speed and precision in everything around them. Now customers not only crave for a 30 minutes delivery for their Pizza but they seek hyper-sonic fulfillment for all of their …

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Application Framework-Revolutionizing Contact Center Solutions

Application Framework, call center software solution, contact center software / By Jasmine Aneja

Contact center market keeps on upgrading on a regular basis to support businesses to stay relevant and competitive. Organizations need to invest in their technical infrastructure to ensure holistic view of customer journey by creating 360-degree view of the customers. In order to develop a dynamic, customized and user-friendly interface supporting a myriad of offerings …

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Becoming Customer Centric – CRM Software for Business Success

Crm, crm software, customer relationship management, Uncategorized / By Jasmine Aneja

In a world where the customer is the center of business philosophy, people have changed their notions and now they demand a more personalized and self-centered service. This has led to a change in the way businesses work. They have to now put their utmost efforts in making customers feel special and satisfied. Nowadays, businesses …

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7 Ways to Improve Customer Engagement with Call Center Integrations

call center integration, customer engagement, customer engagement center, customer experience, CX, integrations, Uncategorized / By Jasmine Aneja

Customer service is the backbone of every organization. It helps businesses to improve their brand and consumer relations. It does not matter how many interactions an organization has with its customer base, the kind of customer experience it delivers determines its success. To meet customer’s expectations, businesses must be prepared to engage its customers …

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Jasmine Aneja

What’s new in Ameyo: Features to Optimize Your Customer Journey

How to Boost Collection Rate with Instant Messaging?

Digitizing Collections with Advanced Debt Collection Software

Customizing Your Interaction Flow Design Was Never This Easy

15 Essential Call Center Metrics Your Business Must Measure

Helpdesk Automation: The Next Big Thing in Ticket Management

Application Framework-Revolutionizing Contact Center Solutions

Becoming Customer Centric – CRM Software for Business Success

7 Ways to Improve Customer Engagement with Call Center Integrations

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