Enterprises that center their business processes around customer experience and customer engagement strategies are often more successful than those which don’t. With a focus on enriching the customer experience, they need to stay responsive to the customer’s changing demands. With a plethora of options in their hands, customers look for faster and easier solutions to …
Ameyo Product Updates: New Features, New Commitments Read More »
Businesses need a straightforward metrics-driven framework to run effectively. Clarity on what is happening on the floor and what actionable are pending to be taken helps create a productive plan of action. Operation heads need a quantitative structure that helps them stay proactive and plan a step ahead of demands. They need regular notifications/alerts, customizable …
Never Miss on a Customer with Call Center Dashboards and Monitoring Tools Read More »
Competition in the contact center space is intensifying over time. Being a trailblazer in the CC landscape calls for persistent innovations. It also demands prolonged efforts in maintaining stable and consistent relationships with customers. Adhering to our belief in customer-first strategy, our team at Ameyo consistently works on improving the CSAT score to stay a …
What’s new in Ameyo: Features to Optimize Your Customer Journey Read More »
Debt Collections are always tricky. Debt recovery agencies have to be cautious to not to invade the personal space of payees and at the same time need to send frequent follow-ups reminders. There are multiple media sources that are used in debt collection software to communicate with late payers like emails, calls or SMS. But …
How to Boost Collection Rate with Instant Messaging? Read More »
Taking loans is just a click away nowadays as banks offer credit services via various types of loans and plastic cards. But the concern is that not all debtors can pay back on time. Few customers fail to pay due to various reasons like inability to keep track of payment due date, cash insufficiency, wilful …
Digitizing Collections with Advanced Debt Collection Software Read More »
In the Customer Engagement segment, delivering a high-value customer experience is crucial for businesses. Customers are more aware and hell-bent on self-service options. If a business wants to thrive then it has to meet the ever-growing demands of tech-savvy customers of today. This change management is iterative and results in a step ahead towards establishing …
Customizing Your Interaction Flow Design Was Never This Easy Read More »
Collecting, analyzing and reporting information regarding the performance of the business is significant for organizational growth. Taking decisions that are critical to the business needs a closer look into each segment. In the customer service industry, businesses must track and improve the essential call center metrics to understand where the business is heading to and …
15 Essential Call Center Metrics Your Business Must Measure Read More »
In today’s technology-driven world, people expect no less than 100% perfection in their lives as technology has changed the needs and wants of customers. Customers demand speed and precision in everything around them. Now customers not only crave for a 30 minutes delivery for their Pizza but they seek hyper-sonic fulfillment for all of their …
Helpdesk Automation: The Next Big Thing in Ticket Management Read More »
Contact center market keeps on upgrading on a regular basis to support businesses to stay relevant and competitive. Organizations need to invest in their technical infrastructure to ensure holistic view of customer journey by creating 360-degree view of the customers. In order to develop a dynamic, customized and user-friendly interface supporting a myriad of offerings …
Application Framework-Revolutionizing Contact Center Solutions Read More »
In a world where the customer is the center of business philosophy, people have changed their notions and now they demand a more personalized and self-centered service. This has led to a change in the way businesses work. They have to now put their utmost efforts in making customers feel special and satisfied. Nowadays, businesses …
Becoming Customer Centric – CRM Software for Business Success Read More »
