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Ameyo Callversations

Juvaria Khan

Juvaria Khan

Juvaria works in the Customer Experience and Contact Center Software industry and loves to write about the latest industry trends and how businesses can leverage Ameyo, a call center software solution to deliver memorable Customer Experience.

Recent Posts by Juvaria Khan

Top 7 Customer Experience Trends in 2018 [Infographic]

Customer experience is no longer just the buzzword, it has already arrived in a big way and is here to stay and make an enormous impact particularly in B2C industry. At strategic level businesses have started to align their goals and objectives with Customer Experience (CX) at the heart of their brand strategy. Key CX areas are going through a transformation and it wouldn’t be wrong to say that the year 2018 will witness a remarkable shift in CX landscape and the same is endorsed by the top customer experience trends projected by the industry experts.

Topics: Infographics customer experience CX cx trends Omnichannel Customer Experience,

Top Customer Support Challenges and How to Solve Them

In this era of instant gratification, where everything is just a click away, pleasing customers has become difficult than ever before. Digitisation has given the control in customer’s hands with easy access to information, and in the industry where almost every competing brand is offering quality products, Customer Service is now the key factor for consumers to choose a brand. Customer support is no longer just a cost center for the business rather it has evolved into a profit center because today an unsatisfied customer means lost business.

Topics: Customer Service Customer Support Omnichannel Customer Experience, Helpdesk

Embracing Digitisation to Boost Customer Experience : The Middle East Story

Digitisation is leading the way business is done in today’s hyper-connected world. Economies across the world are taking leaps to ensure they ride the digitisation wave to grab all the growth opportunities. Middle East region, particularly United Arab Emirates (UAE) have not only identified the immense potential of digital transformation but also taken the initiatives in the right direction ahead of others.

Topics: Cloud Technology cx memories call center technology Omnichannel Customer Experience, Cloud Contact Center

How is Middle East Gearing Up for Customer Experience Challenges

Digital transformation is the reality of today’s world as evolving technologies are disrupting each and every aspect of business, government, and individuals’ lives. Businesses have to embrace this revolution by identifying the challenges coming up their way and plan to address them. The Middle East region has a fair share of their digitisation story in the global digital revolution.

Topics: cx memories Customer Experience Software Omnichannel Customer Experience,

How to Delight Customers & Streamline Helpdesk Support with Smart Ticketing

Customer support is an integral and pervasive part of the business and it is crucial for the helpdesk support team to deliver the best service possible to customers. But this is easier said than done! Picture a day in life of a customer support representative (CSR) and imagine the level of stress that an overflowing inbox with support tickets can result and eventually hamper the work efficiency.

Topics: Customer Service Customer Experience Software Customer Support Helpdesk

Embrace These Omnichannel Strategies To Digitally Transform Your Contact Center


We live in the age of digital transformation, but are businesses really ready to address the needs of digital savvy customer?

Picture this - you have some queries regarding the mobile services plan, so you started a web chat session using the ‘click to chat’ option on your service provider’s ‘Help and Support’ web page. However, you didn’t get the required information after 5 minutes on chat, and hence you call up a customer service representative (CSR). The CSR asks the same questions that the web chat agent had already asked earlier. And we all know rest of the story - as we’ve been there multiple times, ending up in frustration.

Topics: Omnichannel contact center