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Ameyo Callversations

Kamna Datt

Kamna Datt

Kamna Datt is a Content curator and Marketing Manager at Ameyo. As someone who appreciates literature especially Victorian classics and poetry, she loves to read, write and follow popular trends on the internet. When not penning down thoughtful notes and content she loves to play with her dog or whip up a fancy meal for friends and family.

Recent Posts by Kamna Datt:

Why Turkey has Emerged as a Hub of Contact Center Excellence

At a time when the economy of the world is not exactly at its prime, there are some nations that have defied the odds and have proven to be market leaders. With close proximity to both Asia and Europe, Turkey’s economic growth is nothing short of a miracle. Last month, the Turkish Statistical Institute revealed data that registers an impressive 5.1% GDP growth in the second quarter.

Topics: contact center software

5 Customer Engagement Ideas That Always Work

There is a profound shift in the way businesses engage with their customers today. Gone are the days when enterprises only focused on delivering a given product or service. It is 2017, and customer engagement is the foremost priority of every business entity. Customer engagement marketing strategy entails the nurturing of communication between patrons and organizations, whether it is via email, chat, social media, mobile, contact center communication etc.

Topics: customer experience

Why Indian Companies are Lagging Behind in Customer Experience?

According to Forrester’s –The India Customer Experience Index, 2016, 70% of business and IT decision makers of Indian companies have placed CX a critical priority for their enterprises. In fact, compared to the previous years (2015) finding, the CX index score showed a modest improvement in 2016. Brands performed better, especially those in the domain of wireless service, traditional retail and digital-only retail.

Topics: customer experience

How to Conduct Customer Satisfaction Survey in a Call Center

Whether it’s the e-commerce space, service industry, and product companies, every business is becoming fiercely competitive. Modern customers are not only aware, but any hiccup or bad experience with a given product or service will drive them away from your brand.

Topics: contact center

Will Artificial Intelligence (AI) Improve Contact Center Performance?

At the moment, the world is pretty piqued about AI or artificial intelligence. From tech giants like Google, Microsoft, Amazon and Facebook to start-up incubators tucked away in the suburban areas of San Francisco, everyone is dedicating their time and resources to develop future ready AI products. These innovations (both hardware and software) are expected to change the way we conduct business, operation, and what not. 

Topics: contact center