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Ameyo Callversations

Kamna Datt

Kamna Datt

Kamna Datt is a Content curator and Marketing Manager at Ameyo. As someone who appreciates literature especially Victorian classics and poetry, she loves to read, write and follow popular trends on the internet. When not penning down thoughtful notes and content she loves to play with her dog or whip up a fancy meal for friends and family.

Recent Posts by Kamna Datt:

An Easy Return Policy is a Smart CX Strategy. Here’s Why!

 

A product return request by a customer is not bad news after all. In fact, the return page on your website is the perfect ground to transform customer experience, leading to a definitive impact on the revenue and sales of your business.  Here are some quick facts about e-commerce product return trends to affirm that thought:

Topics: customer experience

CX Memories: The Ultimate Goal of Digital Transformation

Enterprises that show the readiness to embrace emerging technologies and trends will inevitably score above their competitors. This hypothesis is not just based on assumption, but has been proven time and again. For instance, 1-800 flowers, the flower delivery brand were the earliest to use the Facebook Messenger bots in 2016. In addition to receiving orders, the Chatbot recommended gift options and even allowed its users to track the delivery status.

Topics: customer experience cx memories

Ameyo Omni-channel Software Solution Gets a Face-lift: 4 Updates to Improve Supervisor & Agent Productivity

At Ameyo we constantly innovate and update our products and software to help our customers be one step ahead when it comes to providing a profound Customer Experience. We want the entire ecosystem of customers to feel happy and satisfied.  Adhering to that belief, we are proud to announce four product updates for our Omnichannel Contact Center Platform that guarantees to improve supervisor and agent productivity in no time.

Topics: customer expereince, Omnichannel solution

Key Takeaways from Turkey Contact Center Conference and Expo 2017

 

In my previous blog post, I had highlighted how Turkey has transformed into a hub for call center excellence. The response at the 13th Turkey Contact Center Conference and Expo reaffirm’s that thought. The two day event that concluded last week witnessed a host of speakers talking about the challenges and solutions that modern day businesses need. Topics like cyber security and voice biometric took center stage. The premise of this write-up is point out the key takeaways from the event and the future of contact center infrastructure in the country.

Topics: customer expereince, Omnichannel solution

Why Turkey has Emerged as a Hub of Contact Center Excellence

At a time when the economy of the world is not exactly at its prime, there are some nations that have defied the odds and have proven to be market leaders. With close proximity to both Asia and Europe, Turkey’s economic growth is nothing short of a miracle. Last month, the Turkish Statistical Institute revealed data that registers an impressive 5.1% GDP growth in the second quarter.

Topics: contact center software

5 Customer Engagement Ideas That Always Work

There is a profound shift in the way businesses engage with their customers today. Gone are the days when enterprises only focused on delivering a given product or service. It is 2017, and customer engagement is the foremost priority of every business entity. Customer engagement marketing strategy entails the nurturing of communication between patrons and organizations, whether it is via email, chat, social media, mobile, contact center communication etc.

Topics: customer experience customer engagement

Why Indian Companies are Lagging Behind in Customer Experience?

According to Forrester’s –The India Customer Experience Index, 2016, 70% of business and IT decision makers of Indian companies have placed CX a critical priority for their enterprises. In fact, compared to the previous years (2015) finding, the CX index score showed a modest improvement in 2016. Brands performed better, especially those in the domain of wireless service, traditional retail and digital-only retail.

Topics: customer experience

How to Conduct Customer Satisfaction Survey in a Call Center

Whether it’s the e-commerce space, service industry, and product companies, every business is becoming fiercely competitive. Modern customers are not only aware, but any hiccup or bad experience with a given product or service will drive them away from your brand.

Topics: contact center

Will Artificial Intelligence (AI) Improve Contact Center Performance?

At the moment, the world is pretty piqued about AI or artificial intelligence. From tech giants like Google, Microsoft, Amazon and Facebook to start-up incubators tucked away in the suburban areas of San Francisco, everyone is dedicating their time and resources to develop future ready AI products. These innovations (both hardware and software) are expected to change the way we conduct business, operation, and what not. 

Topics: contact center artificial intelligence