Kamna Datt

omnichannel-customer-experience

Bidding Adieu to Legacy Call Center Application for Omni-Channel Experience

I cannot help but compare legacy call center application to a Paleolithic man, who had to rely on primitive methods and tools to survive the most vulnerable and trying times of human existence. Having stated that, that time in history (the Stone Age) did lay the foundation of human discovery and development, much like the …

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Omnichannel Insurance: Why Your Company Needs an Omnichannel Approach to Serve Customers

The history of insurance is as old as the human civilization. Before the onset of the monetary economy, insurance was in the form of mutual-aid or help. However, as the trade and commerce flourished in the medieval ages, with traders embarking on dangerous and treacherous voyages, the concept of modern insurance was introduced to the world. …

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CX Memories: The Ultimate Goal of Digital Transformation

Enterprises that show the readiness to embrace emerging technologies and trends will inevitably score above their competitors. This hypothesis is not just based on assumption, but has been proven time and again. For instance, 1-800 flowers, the flower delivery brand were the earliest to use the Facebook Messenger bots in 2016. In addition to receiving …

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Ameyo Omnichannel CX Solution Gets a Face-lift: 4 Updates to Improve Supervisor & Agent Productivity

At Ameyo we constantly innovate and update our products and software to help our customers be one step ahead when it comes to providing a profound Customer Experience. We want the entire ecosystem of customers to feel happy and satisfied.  Adhering to that belief, we are proud to announce four product updates for our Omnichannel …

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Key Takeaways from Turkey Contact Center Conference and Expo 2017

In my previous blog post, I had highlighted how Turkey has transformed into a hub for call center excellence. The response at the 13th Turkey Contact Center Conference and Expo reaffirm’s that thought. The two day event that concluded last week witnessed a host of speakers talking about the challenges and solutions that modern day …

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Why Turkey has Emerged as a Hub of Contact Center Excellence

At a time when the economy of the world is not exactly at its prime, there are some nations that have defied the odds and have proven to be market leaders. With close proximity to both Asia and Europe, Turkey’s economic growth is nothing short of a miracle. Last month, the Turkish Statistical Institute revealed …

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5 Customer Engagement Ideas That Always Work

There is a profound shift in the way businesses engage with their customers today. Gone are the days when enterprises only focused on delivering a given product or service. It is 2017, and customer engagement is the foremost priority of every business entity. Customer engagement marketing strategy entails the nurturing of communication between patrons and …

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Why Indian Companies are Lagging Behind in Customer Experience?

According to Forrester’s –The India Customer Experience Index, 2016, 70% of business and IT decision makers of Indian companies have placed CX a critical priority for their enterprises. In fact, compared to the previous years (2015) finding, the CX index score showed a modest improvement in 2016. Brands performed better, especially those in the domain …

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