Kamna Datt

Will Artificial Intelligence (AI) Improve Contact Center Performance?

At the moment, the world is pretty piqued about AI or artificial intelligence. From tech giants like Google, Microsoft, Amazon and Facebook to start-up incubators tucked away in the suburban areas of San Francisco, everyone is dedicating their time and resources to develop future ready AI products. These innovations (both hardware and software) are expected …

Will Artificial Intelligence (AI) Improve Contact Center Performance? Read More »