Kartik Kakar

Big Data, and How it Can Help Improve Your Call Center Efficiency

Call centers are a frenzied hub of calls, emails, and chats. They work with a lot of financial records, customer information, call logs, and call recordings. But, these are traditional sources of data that were anyway available. Now, call centers, to be on top of their game, are embracing digital data that includes data from …

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5 Tips to Reduce Cost-per-Call in a Call Center

Reducing the cost-per-call without affecting the customer service quality can be a real challenge, but it can be done with careful planning and effective implementation. This will help to reduce your call center operational cost to a great extent. Cost-per-call is calculated by taking the total cost associated with handling all calls during a set …

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