Mansi Bhatia

Customer Video Calls: Go Beyond the Skype Vs. Zoom War

Customer Video Calls: Go Beyond the Skype Vs. Zoom War

We saw many businesses switching to a remote working setup during the COVID-19 pandemic while governments have been supportive in enabling remote work. Some of these businesses might never have imagined working from home due to multiple reasons, like infrastructure limitations, nature of the business, security concerns, and the list can still go long. However, …

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Video KYC for Banks: Step Towards the New Way of Customer Onboarding

Banks have had a reputation for being one of the early adopters of change – especially when it’s about improving the customer experience and making their lives easier. So, when the RBI released its Amendment to Master Direction (MD) on KYC in January allowing an additional method of conducting the KYC process – Video-based Customer …

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Video KYC – The New Normal in the Contactless World

Until January 2020 the KYC process mandated IPVs (in-person visit) by the Reserve Bank of India (RBI) regulations. However, things changed for the better when RBI released its Amendment to Master Direction (MD) on KYC on 9th January which allowed another method of conducting the KYC process – Video-based Customer Identification Process (V-CIP) or more …

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How Video KYC is Revolutionizing the Digital Payments Sector

How Video KYC is Revolutionizing the Digital Payments Sector

Know your Customer or more commonly known as the KYC process is one of the pre-requisites when dealing with a financial sector organization. And the digital wallets (e-wallets) segment is no exception. With the recent advancements in technology and the world going digital, we have seen a significant jump in the number of people using …

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How-to-Build-a-Cost-Effective-Remote-Contact-Center

How to Build a Cost-Effective Remote Contact Center

Call centers have traditionally been perceived as cost centers due to a number of factors like – being labor-intensive, high cost of infrastructure, and the overall high cost per agent. Leading to the organizations looking down upon them for not generating high ROI. However, all this is turning around rather fast with contact centers going …

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How Banks and Financial Sector can Benefit from WhatsApp Business

I am sure you are no stranger to the WhatsApp messaging platform. After all, it is one of the most popular messaging apps in the world today. More than 2 billion users across 180+ countries are using this application to interact with their friends and family. Well, the cherry on top is that now WhatsApp …

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