Mansi Bhatia

kenya-call-center

Kenya – The New Call Center Capital?

With Harambee (“Let us all pull together”) as its motto, Kenya has seen significant changes in the past decade or so which has been the driving force for its economic, social development and sustained growth. The African enterprises have not been left untouched from these reforms. Digitization and digital initiatives have become a priority of …

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healthcare-call-center-software

Easing Patient’s Pain with a Healthcare Call Center

Customers have come to expect a benchmark level of customer service. It’s no different when it comes to the healthcare sector. With increasing competition and many players coming into the arena, people have numerous options to choose from. The healthcare service providers need to take some measures to get that edge and enhance the patient …

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ameyo-at-etbfsi

The Digital Future of BFSI – Ameyo at ET CXO Conclave’19

The banking and financial sector has undergone some major changes in the last decade or so. With the customers becoming more informed and tech-savvy, their expectations have also risen. Customers today do not like to visit the physical bank, they would rather go on the web to perform the banking functions. Even the handful of …

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call-center-automobile

Why does the Automobile Industry Need a Call Center Software

Globalization and economic development in the past decade or so has significantly improved the purchasing capacity of people. One of the industries which has benefitted from this changing trend is the automobile sector. Owning a vehicle has become a necessity for a major section of the population today as opposed to a decade ago. This …

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improving-agent-productivity-wih-cti

Overcoming Agent Productivity Challenges with Computer Telephony Integration

Customer expectations have significantly increased in the past couple of years. This change can be attributed to a lot of factors – technological advancements, improved purchasing capacity and plenty of options to name a few. The customers have come to expect fast response without compromising on the quality of service and rightly so. Having said …

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improving-customer-support-in-ecommerce

How to Improve Customer Service Support in the E-commerce Industry

We all have heard plenty about the emergence and then dominance of e-commerce over the brick and mortar retail stores. This is not just fluff or random theories. We have data to support these claims. According to Statista, Retail e-commerce sales worldwide were 2290 billion US dollars and are expected to rise to 2774 billion …

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helpdesk-reporting-dashboard

How to Improve Ticketing Insights with Helpdesk Reports and Dashboards

Actions speak louder than words. We have all heard of this saying. But it has never been truer as in the case of Customer Support Process. The success of a customer support process is dependent on measuring the right KPIs and getting relevant reports. Tracking these KPIs and analyzing these reports allows the supervisors to …

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