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Ameyo Callversations

Mansi Bhatia

Mansi Bhatia

Mansi Bhatia is a Marketing Management Trainee at Ameyo. When not writing, you will find her watching movies, reading books or just lazing around. One of her passions is to try and cook new cuisines for her family and friends.

Recent Posts by Mansi Bhatia

Why Live chat? Benefits of Live Chat Software

With the evolution of technology, the customers’ expectations of service and support have increased tremendously. Now, offering support over a phone call or email does not suffice. Businesses need something more. But, what could that be? Well, the answer is, a Live Chat Software. Some might feel that live chat is not very effective and setting it up might be complex process. But they cannot be more wrong.

Topics: Customer Service Customer Support live chat software live chat chat software

A to Z of Must Know Call Center Terms

We have all become accustomed to using abbreviations in our lives. Sometimes, even without knowing their meanings. This holds true - both in our professional and personal lives. But, when you are working in an industry where knowing the meaning and not just the abbreviations is important, you just cannot afford to slip up.

Topics: Call Center Software call center call center solution call center jargon

Important Call Center Metrics to Measure Success

As a call center manager, you are responsible for meeting team goals and meeting the expectations of the management. To do that, it is important to identify the metrics that are relevant to your industry and the organization.

Topics: Call Center Software call center call center metrics

Surefire Tips to Choose the Right Call Center Software

To become a brand that customers love and are loyal to, the company needs to give them a reason to do so. Customers value the brands which they trust. One significant way of doing that is with exceptional customer service.

Topics: Call Center Software call center solution call center software solution

Improving Customer Experience with IVR Optimization

In today’s business scenario, keeping everything else constant, its customer experience (CX) that makes all the difference. But, how do we achieve an exceptional level of CX? The most important factor to consider for this is to look to improve customer engagement. Customers attribute good experience with great support. With changing times, the customers have also become more independent and look for self-service options rather than depend on human interactions.

Having Interactive Voice Response (IVR) technology to offer self-service for the do-it-yourself types have proved to be successful over the years. But, IVRs can’t be trusted blindly. They need to be optimized for better results.

Here is a list of things to keep in mind while optimizing your IVR system to improve customer experience:

Topics: IVR customer experience ivr solution ivr systems

Ameyo Updates: Omnichannel Contact Center Solution to Improve CX

To help our customers and partners always stay ahead in the CX game, our motto at Ameyo is to improve and update our software constantly. This time around, we would like to share some interesting updates for Ameyo Omnichannel Contact Center Platform that will improve agent performance significantly and take customer engagement to a whole new level. So, without further ado, here are the updates for your reference-

Topics: Newsroom Product Updates call center solution omnichannel call center Ameyo update

Helpdesk Management System: Choosing the right Help desk Software for your Business

In continuation of my Help desk Software series (Also read: What is a Help desk Ticketing System and Why is it important), today, we will be talking about some things that the companies need to keep in mind before buying a help desk solution.

We will be categorizing the checklist into two categories, namely - at the business level and, at the technology level.

What is a Help desk Ticketing System and Why is it Important?

Organizations work hard towards maintaining their bottom line. Since the time organizations have started understanding the what and how of customer experience, they have been promoting a customer-centric culture. Simply put, customer-centricity refers to putting the customer at the center of what you do. Even, Gartner has declared Customer Experience as the new battlefield. Acknowledging the need to improve customer support and satisfaction is not enough. The organizations need to put in place the right measures to achieve the goals of delighting their customers.One of the most important ways of doing that is by having a Help desk Ticketing System. 

Topics: Helpdesk customer support help desk ticket management service helpdesk case management

Disrupting the Banking Sector:  FinTech vs Traditional Banking

The banking sector has seen its fair share of controversies and scandals. This has led to the public losing confidence in the traditional banking system. As if right on time, the Financial technology (Fintech) entered the market and is gaining a strong foothold in the industry. So much so that, there have been claims of it being one of the biggest disruptors for the traditional banks in the recent past. 

Topics: banking experience financial institutes FinTech banking sector fintech vs traditional banks