Mansi Bhatia

ameyo-at-etbfsi

The Digital Future of BFSI – Ameyo at ET CXO Conclave’19

The banking and financial sector has undergone some major changes in the last decade or so. With the customers becoming more informed and tech-savvy, their expectations have also risen. Customers today do not like to visit the physical bank, they would rather go on the web to perform the banking functions. Even the handful of …

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call-center-automobile

Why does the Automobile Industry Need a Call Center Software

Globalization and economic development in the past decade or so has significantly improved the purchasing capacity of people. One of the industries which has benefitted from this changing trend is the automobile sector. Owning a vehicle has become a necessity for a major section of the population today as opposed to a decade ago. This …

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Overcoming Agent Productivity Challenges with Computer Telephony Integration

Customer expectations have significantly increased in the past couple of years. This change can be attributed to a lot of factors – technological advancements, improved purchasing capacity and plenty of options to name a few. The customers have come to expect fast response without compromising on the quality of service and rightly so. Having said …

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improving-customer-support-in-ecommerce

How to Improve Customer Service Support in the E-commerce Industry

We all have heard plenty about the emergence and then dominance of e-commerce over the brick and mortar retail stores. This is not just fluff or random theories. We have data to support these claims. According to Statista, Retail e-commerce sales worldwide were 2290 billion US dollars and are expected to rise to 2774 billion …

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How to Improve Ticketing Insights with Helpdesk Reports and Dashboards

Actions speak louder than words. We have all heard of this saying. But it has never been truer as in the case of Customer Support Process. The success of a customer support process is dependent on measuring the right KPIs and getting relevant reports. Tracking these KPIs and analyzing these reports allows the supervisors to …

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overcoming-customer-support-challenges-in-travel-industry

Overcoming Customer Support Challenges in the Travel Industry

Travel and tourism industry has seen major growth in the past couple of years with contributing about 10.4% to global GDP. That’s 4.6% more than the previous year (World Travel & Tourism Council, 2018). This growth has further been accelerated with the world going digital. Today, the way tourists discover or book their trips and …

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acing-self-service-support

How to Ace Self-service support with a Helpdesk Software

Are you still in two-minds about whether your business really needs self-service support since you already cater to most of the channels such as an email, voice and even social media to some extent? Well, the answer is simple – Yes and for good reason. Self-service usage increased from 67% in 2012 to 76% in …

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smart-ticket-management

5 Tips to be Smart about Customer Support Ticket Management

Are you struggling with your customer support tickets? Are you facing disgruntled customers and unhappy agents? Well, truth be told, you are not the only one. Any business which still has not understood or acknowledged the need of having the right ticketing software is facing these issue. Having the right software eases the burden on …

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Customer Service Software: Why Does Your Business Need It?

Are you a mid-sized company striving to be a big industry player? Or a big whale in the industrial ecosystem striving to be even bigger and better? How do you plan to achieve these goals? Well, the answer is – by delivering exceptional customer service! The next obvious question is how to do that? By …

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