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Nitish Gautam

Nitish Gautam

Nitish Gautam is a Content Specialist and Assistant Marketing Manager at Ameyo. A digital marketing geek, Nitish writes awesome content & assists with other digital marketing initiatives. When not writing, you’ll find him reading about the next gadget that’s going to change the world, watching a documentary, or playing the guitar in peace. You can reach out to him on LinkedIn and Twitter.

Recent Posts by Nitish Gautam

How to Effectively Build and Manage a Call Center Customer Service Team

At the very start of this package, we're going to reveal the secret to delivering great customer service - Your People.

Yes! Your customer service representatives / agents are the most important aspect of your contact center. Make life easier for them, and they'll make business easier for you! The truth is - you can have the most innovative customer experience platform in the world and it won't improve your business if your team is not on the same page, or not cooperating.

Topics: Customer Service customer service ideas Customer Service Team Customer Support

8 Effective Call Center Improvement Strategies for Improving Call Centers

People often complain that dealing with a call center is not a very pleasant experience. This is not surprising - customer demands have significantly increased with the onset of the digital age, and your call center is going to need to keep up or risk losing customers in the long run.

Topics: call center call center improvement

Future CX Trends: 5 Top Customer Experience Trends in 2018

Customer experience has taken the world by storm! Come 2018, it's going to be a different ballgame if you want to make customer experience your primary competitve differentiator in the digital age. Let's take a look at the top customer experience trends of 2018, and why customer experience matters in 2018.

Topics: customer experience cx trends customer experience trends

How to Easily Sell Customer Experience to Your Boss [eBook]

Having good knowledge about customer experience is not enough to start improving customer experience in today's digital world. You need to get the top-level management onboard with your CX initiatives. To sell customer to your bosses, you'll need to design an effective customer experience sales pitch and convince them why your CX strategy will definitely work.

Topics: customer experience sell customer experience

Banking Experience: The Best Customer Experience Strategy for Banks to Improve CX

We all have interacted with a banking institution for one reason or another - whether it's for personal banking (opening a bank account), technical support, or ebanking services. Having to interact with customer service at a bank is generally not a pleasant experience. But why does the idea of engaging with a bank sound like such an ordeal? Read on.

Topics: customer experience banking customer experience strategy banking experience

3 Key Takeaways from CX Conclave 2017

CX Conclave 2017
recently concluded on November 17 at Holiday Inn International Airport Hotel in Mumbai. The organizers, Goldman Communications, called it India‘s #1 customer experience conference, and we don't have any reason to doubt it! Today, we reveal everything we've learned at CX Conclave 2017 after attending the landmark customer experience conference.

Topics: customer experience event

CX Conclave 2017 - What to Expect at the Customer Experience Conference

The real perception of a company in the eyes of customers depends on what they experience during their customer experience journey. This year, CX Conclave 2017 is all set to enable a world of better digital customer experience powered by technological innovation!

Topics: customer experience

The Big List of Innovative Customer Service Ideas to Create Happier Customers

You could have an amazing product or service, but that alone does not result in happier customers. If your business deals with a large number of customers on a regular basis, you must be aware of the importance of customer service. If your customers don't get your support, they will simply choose your competitors. Improving customer service with innovative customer service ideas is the ultimate need of the hour - and can't be ignored any longer! 

Topics: Customer Service customer service ideas

Artificial Intelligence (AI) vs Machine Learning (ML) - The Difference Between AI and ML

Whether you're a startup or a full-fledged multinational empire, you are probably beginning to realize that the amount of data being stored in your organization is increasing each year. To deal with the increasingly large amounts of data, businesses are increasingly turning to artificial intelligence and machine learning for their handling and actionizing data. However, these two terms are often used interchangeably - so what exactly is the difference between AI and ML?

Topics: artificial intelligence big data