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Ameyo Callversations

Nitish Gautam

Nitish Gautam

Nitish Gautam is a Content Specialist and Assistant Marketing Manager at Ameyo. A digital marketing geek, Nitish writes awesome content & assists with other digital marketing initiatives. When not writing, you’ll find him reading about the next gadget that’s going to change the world, watching a documentary, or playing the guitar in peace. You can reach out to him on LinkedIn and Twitter.

Recent Posts by Nitish Gautam:

Customer Service Improvement - 6 Ways You Can Improve Customer Service


If you thought just having a customer service department was enough, you're in for a big surprise. In the present-day modern digital age, it is more important to provide a good customer service experience powered by innovative tools, methods and strategies. To do that, you're going to start by improving your customer service in your business.

Topics: Customer Service

Customer Service Chatbot - Using Chatbots for Customer Service and Customer Support

In the past, you couldn't really talk to your computer. But things have changed - and for the better. As the age of automation dawns upon humanity with widespread adoption of artificial intelligence, more companies are beginning to automate their customer service and customer support with the power of chatbots.

Topics: artificial intelligence chatbot

Contact Center Technology Essentials For Contact Centers


If you're operating a contact center, you know the importance of contact center technology in
improving customer experience. Without the right tools & technology framework to support the contact center infrastructure, your contact center is powerless. Let's talk a bit more about contact center technology in modern contact centers.

Topics: contact center

A Beginner's Guide to Start a Contact Center


No matter what type of contact center you are planning to set up, it is important to remember that setting up a contact center requires a considerable investment of time, money and effort. Although you would be able to outsource most of the work, managing the contact center set up process can get out of hand if not managed properly.

Topics: contact center

Contact Center Infrastructure (CCI): What You Should Know Before Setting Up Your Contact Center


If you call a well-managed contact center and speak to a nice & helpful customer support agent, it probably gave you the impression that you were talking to much larger company. Modern technology has enabled even smaller companies and startups to have their own contact center up and running in hours. But what should you keep in mind before investing in contact center infrastructure? Let’s find out. 

Topics: contact center

The Art of Customer Service: A Beginner's Guide to Understanding Customer Service

When a customer has a problem with your company's product or service, who does he contact first? The answer is obvious - customer service. An important part of managing relationships with customers involves a significant bit of customer service due to the ever-rising nature of customer demands. Let's take a quick dive into the art of customer service.

Topics: Customer Service

Unveiling the Hidden Power of Artificial Intelligence to Improve Customer Experience


It's a human. No! It's a machine. If you are having a hard time deciphering whether you're talking to a real person or not, you've definitely encountered some form of artificial intelligence. AI isn't science fiction anymore - it's all too real - and it's getting smarter each day.

Topics: customer experience artificial intelligence

Customer Experience Mapping: How to Create a Customer Journey Map


Mapping customer experience is not only necessary, it is incredibly useful for customer experience professionals and marketers alike to visualize the kind of experiences they are providing to their customers. But what are you really mapping - the customer journey or the customer experience? And how do you start with customer journey maps?

Topics: customer experience

Customer Interaction Management: The Definitive Guide to Contact Center CIM


Customers demands are increasing with the rapid onset of technological innovation. They have already had great customer experiences with market leaders, and have seen first-hand what great customer experience looks like. One thing they know for certain - a company that makes them feel special is a company they should be investing their hard-earned money in. And, the best way to gain a loyal customer is by having awesome customer interactions and build longlasting relationships with them.

Topics: Customer Service contact center

CX Analytics: Unlocking the Potential of Customer Experience Analytics


Mark is a customer experience professional and sales manager working in a reputed company. Being in a customer-centric role, he handles customers on a regular basis and is well-versed with the aspects of customer experience. Despite knowing the importance of good customer experience, he still is unclear about the results of his customer experience strategy. How can he improve his current situation?

Topics: customer experience