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Ameyo Callversations

Nitish Gautam

Nitish Gautam

Nitish Gautam is a Content Specialist and Assistant Marketing Manager at Ameyo. A digital marketing geek, Nitish writes awesome content & assists with other digital marketing initiatives. When not writing, you’ll find him reading about the next gadget that’s going to change the world, watching a documentary, or playing the guitar in peace. You can reach out to him on LinkedIn and Twitter.

Recent Posts by Nitish Gautam:

Future CX Trends: 5 Top Customer Experience Trends in 2018


Customer experience has taken the world by storm! Come 2018, it's going to be a different ballgame if you want to make customer experience your primary competitve differentiator in the digital age. Let's take a look at the top customer experience trends of 2018, and why customer experience matters in 2018.

Topics: customer experience cx trends customer experience trends

How to Easily Sell Customer Experience to Your Boss [eBook]


Having good knowledge about customer experience is not enough to start improving customer experience in today's digital world. You need to get the top-level management onboard with your CX initiatives. To sell customer to your bosses, you'll need to design an effective customer experience sales pitch and convince them why your CX strategy will definitely work.

Topics: customer experience sell customer experience

Banking Experience: The Best Customer Experience Strategy for Banks to Improve CX


We all have interacted with a banking institution for one reason or another - whether it's for personal banking (opening a bank account), technical support, or ebanking services. Having to interact with customer service at a bank is generally not a pleasant experience. But why does the idea of engaging with a bank sound like such an ordeal? Read on.

Topics: customer experience banking customer experience strategy banking experience

3 Key Takeaways from CX Conclave 2017


CX Conclave 2017
recently concluded on November 17 at Holiday Inn International Airport Hotel in Mumbai. The organizers, Goldman Communications, called it India‘s #1 customer experience conference, and we don't have any reason to doubt it! Today, we reveal everything we've learned at CX Conclave 2017 after attending the landmark customer experience conference.

Topics: customer experience event

CX Conclave 2017 - What to Expect at the Customer Experience Conference


The real perception of a company in the eyes of customers depends on what they experience during their customer experience journey. This year, CX Conclave 2017 is all set to enable a world of better digital customer experience powered by technological innovation!

Topics: customer experience

The Big List of Innovative Customer Service Ideas to Create Happier Customers


You could have an amazing product or service, but that alone does not result in happier customers. If your business deals with a large number of customers on a regular basis, you must be aware of the importance of customer service. If your customers don't get your support, they will simply choose your competitors. Improving customer service with innovative customer service ideas is the ultimate need of the hour - and can't be ignored any longer!

Topics: Customer Service customer service ideas

Artificial Intelligence (AI) vs Machine Learning (ML) - The Difference Between AI and ML


Whether you're a startup or a full-fledged multinational empire, you are probably beginning to realize that the amount of data being stored in your organization is increasing each year. To deal with the increasingly large amounts of data, businesses are increasingly turning to artificial intelligence and machine learning for their handling and actionizing data. However, these two terms are often used interchangeably - so what exactly is the difference between AI and ML?

Topics: artificial intelligence big data

Customer Service Improvement - 6 Ways You Can Improve Customer Service


If you thought just having a customer service department was enough, you're in for a big surprise. In the present-day modern digital age, it is more important to provide a good customer service experience powered by innovative tools, methods and strategies. To do that, you're going to start by improving your customer service in your business.

Topics: Customer Service

Customer Service Chatbot - Using Chatbots for Customer Service and Customer Support

In the past, you couldn't really talk to your computer. But things have changed - and for the better. As the age of automation dawns upon humanity with widespread adoption of artificial intelligence, more companies are beginning to automate their customer service and customer support with the power of chatbots.

Topics: artificial intelligence chatbot

Contact Center Technology Essentials For Contact Centers


If you're operating a contact center, you know the importance of contact center technology in
improving customer experience. Without the right tools & technology framework to support the contact center infrastructure, your contact center is powerless. Let's talk a bit more about contact center technology in modern contact centers.

Topics: contact center contact center technology