Nitish Gautam

How to Effectively Build and Manage a Call Center Customer Service Team

At the very start of this package, we’re going to reveal the secret to delivering great customer service – Your People. Yes! Your customer service representatives / agents are the most important aspect of your contact center. Make life easier for them, and they’ll make business easier for you! The truth is – you can …

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How to Easily Sell Customer Experience to Your Boss [eBook]

Having good knowledge about customer experience is not enough to start improving customer experience in today’s digital world. You need to get the top-level management onboard with your CX initiatives. To sell customer to your bosses, you’ll need to design an effective customer experience sales pitch and convince them why your CX strategy will definitely …

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Banking Experience: The Best Customer Experience Strategy for Banks to Improve CX

We all have interacted with a banking institution for one reason or another – whether it’s for personal banking (opening a bank account), technical support, or ebanking services. Having to interact with customer service at a bank is generally not a pleasant experience. But why does the idea of engaging with a bank sound like …

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3 Key Takeaways from CX Conclave 2017

CX Conclave 2017 recently concluded on November 17 at Holiday Inn International Airport Hotel in Mumbai. The organizers, Goldman Communications, called it India‘s #1 customer experience conference, and we don’t have any reason to doubt it! Today, we reveal everything we’ve learned at CX Conclave 2017 after attending the landmark customer experience conference.

The Big List of Innovative Customer Service Ideas to Create Happier Customers

You could have an amazing product or service, but that alone does not result in happier customers. If your business deals with a large number of customers on a regular basis, you must be aware of the importance of customer service. If your customers don’t get your support, they will simply choose your competitors. Improving …

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Customer Service Improvement – 6 Ways You Can Improve Customer Service

If you thought just having a customer service department was enough, you’re in for a big surprise. In the present-day modern digital age, it is more important to provide a good customer service experience powered by innovative tools, methods and strategies. To do that, you’re going to start by improving your customer service in your …

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