Nitish Gautam

Contact Center Technology Essentials For Contact Centers

If you’re operating a contact center, you know the importance of contact center technology in improving customer experience. Without the right tools & technology framework to support the contact center infrastructure, your contact center is powerless. Let’s talk a bit more about contact center technology in modern contact centers.

Contact Center Infrastructure (CCI): What You Should Know Before Setting Up Your Contact Center

If you call a well-managed contact center and speak to a nice & helpful customer support agent, it probably gave you the impression that you were talking to much larger company. Modern technology has enabled even smaller companies and startups to have their own contact center up and running in hours. But what should you …

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The Art of Customer Service: A Beginner’s Guide to Understanding Customer Service

When a customer has a problem with your company’s product or service, who does he contact first? The answer is obvious – customer service. An important part of managing relationships with customers involves a significant bit of customer service due to the ever-rising nature of customer demands. Let’s take a quick dive into the art …

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The Definitive Guide to Contact Center CIM

Customers demands are increasing with the rapid onset of technological innovation. They have already had great customer experiences with market leaders, and have seen first-hand what great customer experience looks like. One thing they know for certain – a company that makes them feel special is a company they should be investing their hard-earned money …

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CX Analytics: Unlocking the Potential of Customer Experience Analytics

Mark is a customer experience professional and sales manager working in a reputed company. Being in a customer-centric role, he handles customers on a regular basis and is well-versed with the aspects of customer experience. Despite knowing the importance of good customer experience, he still is unclear about the results of his customer experience strategy. …

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