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Ameyo Engage for Salesforce: Boost your Sales Closures [Webinar]

There is no denying the fact that in times like these where we all are running out of time and attention span, there is absolutely no relevance and patience for outbound calls done the old way. This is precisely why an increasing number of brands have started using Salesforce. But we would be kidding ourselves …

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Ameyo Emerge announces transition to Microsoft Azure platform

Gurgaon, 19th July 2016: Ameyo Emerge, a cloud based contact centre software built on the award winning platform Ameyo; has migrated to Microsoft Azure to enhance its customer service capabilities. With this, Ameyo, which accounts for a significant market share in the APAC region, is aiming for a dominant position in the rapidly emerging space …

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Ameyo Engage Cloud based Call Center Software expands Solutions to US & European Markets

Gurgaon, May 30th, 2016: Ameyo Engage (www.ameyoengage.com) –  a Cloud-based Call Center Software today announced a significant expansion into the US & European Markets. Ameyo Engage will be based out of its sales office in US at Sunnyvale, CA. With the multi-billion contact center market ready for cloud disruption, Ameyo Engage aims to simplify customer …

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Why is it time to Dump Your Archaic Call Center Software Solution?

Are you still working from an on-premise center? Do you still own all the hardware and software that manage and distribute calls from customers, and is your management’s attention divided between IT maintenance and customer satisfaction? If that is the case, look around yourself; the world is moving on. Technological developments have made it a …

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5 Ways to Make Work Fun at Call Centers

If independent technology and market research company, Forrester, is to be believed, “89% of consumers who experience poor service with your brand will leave for your competition.” McKinsey, on the other hand says, “70% of buying experiences are based on how the customer feels they are being treated.”

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How is Social Media Transforming Customer Service Model

Social networking has proved as a golden egg for many businesses. And this statement is backed by a plethora of research and facts. Studies conducted by leading market research firms indicate that more than three-quarters of prospective customers rely heavily on social platforms to make decisions about their purchases. Also, more than eight out of …

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Best Coaching Strategy for Underperforming Agents in a Contact Center

Do you want your employees to outperform your competitors by 202%? Then all you need is a team of engaged employees. This is what a report by Gallup, an American research-based, global performance-management consulting company, said. In addition, research by Forrester shows that “only 31% of organizations closely monitor the quality of interactions with target …

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