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Automatic Dialler Software Regulations in UK that you should know

In the past few years, the telemarketing industry in the UK has groused drastically when the abandon call regulations were revised; a strong proof that they have been implemented across successfully.  Or we can say perhaps, it’s an evidence that organizations have gradually learned to use their diallers better. Ofcom, the UK’s independent regulator and …

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5 Phone Dialers and Automated Dialing Technologies for Contact Centers

5 Phone Dialers and Automatic Call Dialer Technology for Contact Centers

Did you know that only 9% of all outbound calls result in conversions, while only 23% of conversions result in appointments? On the other hand, did you also know that local presence dialers can boost call connection rates by almost 400%? And if you have the right phone dialing technology, your agents can contact, on …

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5 Benefits of Cloud-Based ACDs and Hosted Predictive Dialers

Owing to the large numbers involved, a seemingly insignificant amount of inefficiency could result in mammoth losses for a call center. So, how does one calculate the daily efficiency of a call center? On any given day, the amount of time spent by each rep on calls, versus their respective downtimes, will give you the …

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A Complete History of Predictive Dialers

Thoughts flocking into your mind, whether you should seriously consider a cloud-based predictive dialer for your call center OR will this help you running your business smoothly or not. Well! The predictive dialers can really work wonders if you have the complete understanding of its significance as well as limitations. Predictive dialing, of course, enables …

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Enhance Agents Productivity Through Predictive Dialers

Did you know that on an average, for every 100 calls manually dialed, only 14 reach the right person? Predictive dialers can automate the handling of these failed calls, and this feature alone could lead to a 150%to 400% rise in the productivity of your contact center agents. An intelligent outbound dialer has features such …

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3 Common Contact Center Mistakes and How to Avoid Them

Did you know 82% of consumers say that getting their issue resolved quickly is the #1 factor in great customer experience? This is what a recent survey by LivePerson revealed. Another study by Forrester validates these statistics, saying that 45% of US consumers will abandon an online transaction if their questions or concerns are not …

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Importance of Auto Dialer for Local Presence

According to a study published in 2013 in Tutorial-Reports.com, auto dialers have the potential to increase sales by 50% and improve revenues by almost 100%! In addition, predictive dialers could increase your agent’s performance anywhere between 150% and 400%. But does this actually work in reality?