Sam Alexander

3 Great Ways WebRTC can benefit IT Infrastructure

A lot of buzz has been witnessed these days around WebRTC and its relevance in contact centers. However, only a handful knows how WebRTC can actually help contact centers. In concise words, Web RTC or Web Real Time Communication gives the ability to your contact center agents to communicate via voice and video with your …

3 Great Ways WebRTC can benefit IT Infrastructure Read More »

Quick Tips: How Not to Annoy your Customers with a Predictive Dialer

We all know that predictive dialing can enhance an agent’s productivity by 150% to 400%. But there is a hesitation in certain pockets of the industry to use this technology because a predictive dialer brings in high call drops, meaning the customers pick up the call but the system does not have any free agent …

Quick Tips: How Not to Annoy your Customers with a Predictive Dialer Read More »