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Ameyo Callversations

Sandeep Kuvvarapu

Sandeep Kuvvarapu

Sandeep is a customer experience advocate and is part of Ameyo's Product Marketing & Strategy Team. He hails from the South Indian state of Andhra Pradesh. When not hard at work, he enjoys capturing architecture and landscapes with his Nikon camera.

Recent Posts by Sandeep Kuvvarapu:

Why You Need to Start Using Customer Intelligence to Improve Customer Experience

Digital has empowered both the businesses and customers to interact with each other at multiple touch points, and get the queries resolved with ease and efficacy. With the ever growing importance of the customer, s/he has been placed at the crux of business strategies.

Topics: customer experience

How Ameyo Collect Can Help Streamline Your Collections Process and Improve Efficiency


When you ask bank personnel what is the major challenge they face, almost everyone will start talking about the increasing amount of
Bad Debts and Non-Performing Assets - people who have stopped paying their due in time or totally disappeared without paying the credit amount. The reason can be as simple as the person forgetting to pay before the due date, to willing but not enough cash available to wilful default.

Topics: customer experience Omnichannel collections

How Ameyo Heat Map Enables Contact Center Agents to Work More Effectively & Efficiently

 Which customer or ticket should I heed to?

This is the eternal question for every agent at his/her work on a daily basis. With the increase in the number of channels and interaction levels, the amount of data inflow has increased exponentially over the last few years. It has become a challenge to prioritize the huge influx of tickets, and a great deal of time is lost in the decision making process. Agents need to mentally crunch multiple factors to decide on which ticket to address and prioritize on the critical & important ones. In case a critical ticket (like processing request from a high value client) is missed out, it would mean a great loss to the business. 

Topics: contact center

Ameyo (Drishti-Soft Solutions) Receives Honorable Mention in "Gartner Magic Quadrant" for 3rd time in a Row

Drishti-soft Solutions (Ameyo), a leading contact center technology and customer experience expert with more than 2000 customers and presence in 60 plus countries is proud to announce that it has received an honorable mention in the 2017 Gartner Magic Quadrant Report (published on 16 May 2017) for the third time in a row.

Topics: lead conversion Marketing