Sapna

Google’s Business Messages: A New Way to Convert Your Prospects Faster from Google Search & Maps

Google’s Business Messages: A New Way to Convert Your Prospects Faster from Google Search and Maps

The COVID-19 consumer is forced to stay indoors to avoid getting impacted by the pandemic. In such a scenario, digital/online mediums are the go-to advertising channels for all businesses to connect and engage with this consumer. As per SmartInsights, Search is still the most important channel driving 68% website traffic, of which organic search contributes to …

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Video Contact Center- The New Big Thing and It’s Top Benefits

Video Contact Center- The New Big Thing and It’s Top Benefits

Video contact center software is certainly the next big thing in the world of contact centers. Businesses are already opting for this miraculous customer service software to witness a bumping improvement in their customer service success rate. No matter what business, a video contact center can surely work wonders for you. A report from Delloite …

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BPO in Philippines

Setting up a BPO in Philippines? Here’s How You Can Stay Ahead of the Competition!

The Philippines has certainly evolved as a BPO hub with exceptional outsourcing capabilities. In order to deliver excellent customer service and support, these BPOs rely on the most trusted customer service software backed-up with advanced features around autodialer, ticketing system, ACD, and IVR.  Let’s, without wasting any time, see what these features have got for …

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Must Have Features of Customer Support Software in 2020

Four Key Features That Your Customer Support Software Must Have in 2020

Businesses use customer support software to align with their customer queries and respond to them as quickly as possible. A swift and precise query resolution not only helps you build trust with your customer but also helps you improve your brand reputation and increase the productivity of your agents while minimizing the overall operational cost.  …

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Product Update

Excel Customer Support With Ameyo: New Product Updates

Being a trusted customer engagement software provider, Ameyo believes that businesses should focus on easing customer engagement journeys while also ensuring hassle-free customer interactions. This is utmost important. In order to maintain a high customer satisfaction rate, you should not forget to consistently improve the way you carry out your business operations to resolve your …

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Ameyo’s Conversations’19: Now in Zambia and Zimbabwe!

Now in Zambia & Zimbabwe! Register for Zambia Register for Zimbabwe After a massive response in Ghana and Kenya, Ameyo is all set to encourage modern contact centers in Zambia and Zimbabwe! Bringing together the industry experts and businesses looking out for improvement in their existing call center setup, Conversations’19 aims to spread proven customer …

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