Shaista Haque

How Chatbots will Transform Customer Service

If you have a product that resonates well with the requirements of your target audience, your customers will definitely turn into brand advocates. The journey of earning brand advocates require enough commitment from businesses so that they can create ‘WOW’ experience. Thus, organizations need to keep themselves updated on latest innovations and technology updates.

5 Drivers for Deploying an Integrated Contact Center in your Small Sized Business [Free Ebook]

Improving end-to-end customer experience has been one of the major concerns for small-sized organizations who have been focusing more towards customer acquisition than retention. A clear understanding of the factors behind customer’s motivation and buying intention is something that you need to adapt as a continuous learning process for building strong customer base.

2017 is the Year of Great Customer Service [Infographic]

Satisfying customers throughout their journey has always been at the heart of business strategy, In the past few years, more emphasis was being laid on spreading smiles and delivering consistent experience. Well, 2017 is the year for creating inspiring memories that your customers will not only remember but at the same time will be compelled …

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Top 5 Customer Experience Trends that will Rule the Roost in 2017

The term customer experience has lost its essence with industries focusing more towards profits. We all are aware of the fact that number of interactions with the customer facing department has tremendously increased due to lags in the services. This has become a traumatising situation for the customers as they are the one who ultimately …

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How Cloud Contact Center Solution Evolved Over Time [Infographic]

With time you must have gained expertise in providing exemplary experience to your customers whether it is in terms of resolving queries on the first go or serving them at the 11th hour. Technology can be one of the major reasons behind the success story of businesses out of which contact center software plays a …

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How Customer Retention Strategies can Increase your Brand Loyalty [Infographic]

So what can be the topmost priority for a business? Is it a lead, your sales reps are running after or current customers, your reps might be avoiding to chase new leads? When we talk about profits, the first thing that hits our mind is the more number of prospects in our pipeline. You might …

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