Silky Sinha

Why Customer Onboarding is of Critical Importance for Startups

A sale is just the beginning. What can actually make or break a customer relationship or the future viability of your business is your onboarding process. Customer onboarding involves introducing new customers to your business and ensuring that their experiences and journey is as exceptional as possible. There is a need for companies to improve …

Why Customer Onboarding is of Critical Importance for Startups Read More »

6 Inexpensive Ways to Gain Attention for your Small Business Online

Small businesses usually don’t have the budget to attract prospects through expensive marketing strategies. Thanks to the internet which is filled with affordable marketing opportunities to enhance your digital presence and the ability to work more successfully than traditional marketing methods. You can capture many potential customers without requiring unrealistic marketing budget. However, you need …

6 Inexpensive Ways to Gain Attention for your Small Business Online Read More »

Proven Ways to Analyze Average Handle Time for Contact Centers

Commonly referred to as AHT, Average handle time is the recorded average amount of time (measured in minutes), required for your contact center agents to work on each individual case. It is usually recorded for the purpose of understanding the amount of time your team generally requires to comprehend and analyze an issue customers might have. …

Proven Ways to Analyze Average Handle Time for Contact Centers Read More »

6 Common Money Mistakes that Small Businesses Make [Infographic]

Many small business owners become the victims of common financial mistakes which cost their company a lot. Managing your budget appropriately and maintaining a healthy bottom line is crucial to the growth and success of small businesses. It is advisable to know the common financial pitfalls in advance and plan early to avoid them.

5 Common Omnichannel Customer Service Mistakes that you Must Avoid

Customers do not distinguish between channels while reaching out to a company. They simply want to find the solution to their issues and answers to their questions no matter which channel they choose to engage with you. Be it mobile, voice, text message, chat or social media, customers expect to have a flawless experience. They …

5 Common Omnichannel Customer Service Mistakes that you Must Avoid Read More »

Fundamentals of Call Center Outsourcing you Should Know

In corporate enterprise the term outsourcing is liberally used to denote the assignment of certain duties, services, departments, or elements to a third party proprietor. Businesses may thus choose to deliberately delegate certain peripheral instruments of their company such as the service department for instance, under the care and responsibility of a foreign party that preferably …

Fundamentals of Call Center Outsourcing you Should Know Read More »

The Startup Handbook to Effective Customer Service and Sales [Free Ebook]

The culture of founding new companies has grown leaps and bounds in recent years. Undoubtedly, startups have changed the face of business and technology globally. We have witnessed many startups hitting it big and making their presence felt on a global level. However, at the same time, countless startups have not been able to survive …

The Startup Handbook to Effective Customer Service and Sales [Free Ebook] Read More »