Sushovan Saha

Top Customer Experience Questions that Raised Eyebrows at CX Management East Africa Summit

In one of our latest blogs, we had talked that Africa started to adopt digitalization quite late compared to developed economies around the world. We got reminded of this fact in the recently concluded Customer Experience Management East Africa summit in Kenya, where it was repeatedly stated that Kenya would invest on social media as a …

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How East African Businesses can Thrive by Upping the Ante in Customer Experience

Back in 2014, one of EY’s report stated that more than 50% of the customers in Kenya reported a bad experience when transacting, compared to a third of bank customers globally. The reason for this rather alarming number in bad customer experience was largely blamed on aggressive uptake of technology innovations by brands, thereby – …

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Specialized Contact Center Agents vs. Generalized Contact Center Agents: Which is a Worthy Fit?

‘Time’! Regardless of what anyone does in today’s high paced world, one thing we all unanimously can agree on is that – ‘we all are wrestling with time, or rather the lack of it’! The long and the short of this premise is that it has rubbed notably onto the contact center industry. Effective time …

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How Ameyo Emerge and Freshdesk can Uplift Customer Experience & Agent Experience

Consider this – it has been sometime that you have set up your business; calls have started pouring in to avail your products and services. For the initial months, your reps are able to handle calls from customers and prospects with ease. However, as time progresses, you are utterly flabbergasted when you realise that these …

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Customer Experience takes a Major Leap with Ameyo Engage and Zoho PhoneBridge Integration

Which brand in today’s world doesn’t want superior customer experience, without all hassles of the complexities of interactions? Ok, that was a rhetorical question, as the answer is bound to be unanimously – ‘No brand’.  This is why Ameyo Engage has taken a step ahead to eliminate the intricacies involved of customer communications.

How to foster Customer Engagement in a Hyper Connected World

What makes any business tick? Some may argue that the role of ideation and strategies contributes to businesses more than anything else. However, the fact is that customer engagement matters the most, if any business hopes to be in the game for the longer run. Superior customer experience can only be attained through better customer …

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CX Memories is the Cornerstone for Awe-Inspiring Customer Service

Ask yourself this question – has your brand made genuine and relentless efforts to create Customer Experience (CX) memories? If the answer is not a clear ‘yes’, you can be dead sure that your business is not providing awe-inspiring customer service, that results in deep admiration. To understand what we mean by CX memories, go …

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How to Create Awesome CX Memories with Delightful Experiences

Customer Service is dead. Long live Customer Experience! On an average, people interact more with businesses as compared to their friends, these days. That’s it – right there! Yes, businesses now have the opportunity to get closer than ever to their customers, to become their friends, or at least much more than customer service agents. This …

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