Tanya Bansal

conversations'19

Conversations’19: First Global Series in Africa Leg

The landscape of contact center technologies has changed over decades and with customers becoming more informed and tech-savvy, the face of customer service demands more than just a query resolution over a call.  Africa is not far behind in the adoption of technological transformation. Ameyo’s Conversations’19 launched in Africa was an exemplary event where industry …

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SolexPLUS Partners with Ameyo to Deliver Omnichannel Support across Saudi Arabia

Ameyo, a profound Contact Center Technology Leader is excited to announce its partnership with SolexPLUS, one of the leading Business Process Outsourcing (BPO) company based out of Saudi Arabia, to deliver an Omnichannel Customer Service & Support across all its Customers.  Ameyo and SolexPLUS together aim to provide consistent customer service across multiple channels like …

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Ameyo Announces Partnership With Globitel To Address Contact Center Needs In Middle East

Ameyo, a leading contact center software provider across the globe, partners with Globitel to deliver a complete customer engagement package for businesses. Ameyo being an established contact center software vendor enhances its capabilities across Quality & Workforce Management with this partnership. Ready to grab a bigger share of the billion dollar Customer Service Industry, Ameyo …

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How to Close More Deals with Effective Sales Management?

“Are your agents stuck with manual dialing?”  If your agents are trying to reach customers manually then you are losing on the valuable leads that can help you put the best foot forward. So, are you communicating effectively with your customers and delivering personalized services to them? Businesses largely depend upon the quality leads and …

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Ameyo Launches Conversations’19: The First Global Series Of Events

Contact center technologies and trends are emerging all over Africa and Kenya & Ghana are leading the change. Ameyo is excited to announce the launch of Conversations’19 with our first event leg starting from Africa. Conversations’19 brings Contact Center business leaders, Technology Experts, and thought leaders together on one single platform. Our Experts will be …

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Ameyo at ETBFSI CXO Conclave, The Digital Future – 2019

AI in Customer Engagement, What’s the real value? – An Emerging Market Perspective AI has changed the definition of customer experience. With the increase in adoption of chatbot and conversational AI solutions for assisting customers and solving their problems, banks are reduced to digital apps. In ETBFSI CXO Conclave 2019, The Digital Future, industry leaders …

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Ameyo Emerge and Freshdesk Mint Integration – The Why and How of it

For businesses grappling with the customer experience and agent experience, it is almost a daily struggle to deal with customers who have no to zero attention spans and are not patient enough to share details such as Email D or Order ID. Thankfully, Ameyo Emerge and Freshdesk Mint have come to the rescue of such …

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