Tanya Bansal

cloud-contact-center-south-africa

Why Businesses are moving to the Cloud Contact Center Solutions in South Africa?

Successful businesses choose innovation and they invest in contact center technology that keeps up with the customer service standards. Customer experience has become the talk of the town and there isn’t a business that is not swept by the wave of this change.  And why not? The cloud contact center is the future, and the …

Why Businesses are moving to the Cloud Contact Center Solutions in South Africa? Read More »

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Choosing The Right Call Center Dialer For Your Business Is No More Hassle Now!

For every 18 calls, only 1 call is connected to the potential buyer. Picture this in a call center where all your agents’ productivity is at stake against the numbers dialed each day.  For a business that depends on customer interactions, each minute of the day is important!  Automation is the key to get better …

Choosing The Right Call Center Dialer For Your Business Is No More Hassle Now! Read More »

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How BPOs are Improving Customer Journey in the Philippines?

The outsourcing industry is picking heights and more so in the Philippines where the companies are dedicating their most valuable assets to optimize the customer journey. From cost optimization to maximizing the productivity of any business, BPOs in the Philippines has become the call center hub for Southeast Asian companies. Moving from a world of …

How BPOs are Improving Customer Journey in the Philippines? Read More »

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How To Choose The Right Cloud Contact Center For Your Business

Selecting the right Cloud Call Center technology is a tricky business because the quality of service that you offer would depend upon the software you are using in your organization. And with multiple vendors available in the market, it becomes a laborious task to decide on the right vendor that fits all your needs. For …

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Contact Center: From Infrastructure to Business Enabler

We have stepped in an era where the face of contact centers have changed and businesses are adopting the technologies to be available for their customers across touchpoints. But, how contact centers impact businesses? Moving from solving 80% queries over calls to analyzing customer journey while working across departments, businesses are working on a large …

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conversations'19

Conversations’19: First Global Series in Africa Leg

The landscape of contact center technologies has changed over decades and with customers becoming more informed and tech-savvy, the face of customer service demands more than just a query resolution over a call.  Africa is not far behind in the adoption of technological transformation. Ameyo’s Conversations’19 launched in Africa was an exemplary event where industry …

Conversations’19: First Global Series in Africa Leg Read More »

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SolexPLUS Partners with Ameyo to Deliver Omnichannel Support across Saudi Arabia

Ameyo, a profound Contact Center Technology Leader is excited to announce its partnership with SolexPLUS, one of the leading Business Process Outsourcing (BPO) company based out of Saudi Arabia, to deliver an Omnichannel Customer Service & Support across all its Customers.  Ameyo and SolexPLUS together aim to provide consistent customer service across multiple channels like …

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ameyo-globitel

Ameyo Announces Partnership With Globitel To Address Contact Center Needs In Middle East

Ameyo, a leading contact center software provider across the globe, partners with Globitel to deliver a complete customer engagement package for businesses. Ameyo being an established contact center software vendor enhances its capabilities across Quality & Workforce Management with this partnership. Ready to grab a bigger share of the billion dollar Customer Service Industry, Ameyo …

Ameyo Announces Partnership With Globitel To Address Contact Center Needs In Middle East Read More »

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How to Close More Deals with Effective Sales Management?

“Are your agents stuck with manual dialing?”  If your agents are trying to reach customers manually then you are losing on the valuable leads that can help you put the best foot forward. So, are you communicating effectively with your customers and delivering personalized services to them? Businesses largely depend upon the quality leads and …

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event-conversations-19

Ameyo Launches Conversations’19: The First Global Series Of Events

Contact center technologies and trends are emerging all over Africa and Kenya & Ghana are leading the change. Ameyo is excited to announce the launch of Conversations’19 with our first event leg starting from Africa. Conversations’19 brings Contact Center business leaders, Technology Experts, and thought leaders together on one single platform. Our Experts will be …

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