Tanya Bansal

whatsapp-business-api

Level Up Your CX Game With WhatsApp Business API

The world is interacting on different messaging applications and WhatsApp has become the game-changer while becoming the choicest messaging app for 2 billion people across 180 countries. To simplify the customer’s journey, Ameyo announces its integration with WhatsApp Business API, a connector that will allow all the businesses to connect with their customers on the …

Level Up Your CX Game With WhatsApp Business API Read More »

Channel-Addition-Framework

Ameyo Announces the Launch of Channel Addition Framework (CAF) to Increase Visibility Across Channels

Messaging applications are leading the new age customers and millennials prefer to connect via multiple messaging apps. Social media is an ever-expanding landscape and the newer channels are emerging with their varied usage across the world. With the ever-emerging need of adding new channels, it becomes necessary for businesses to get a 360-degree multichannel view.  …

Ameyo Announces the Launch of Channel Addition Framework (CAF) to Increase Visibility Across Channels Read More »

video-kyc

Customer Authentication and Onboarding Becomes Easy with Video KYC

Aadhar has become an undeniable source of identification in India. And there couldn’t be better news to make ‘Presence Less and Paperless Banking’ a reality. Yes, RBI now makes it easy for fintech and startups to onboard their customers leveraging the technology for quick authentication. This will help businesses to reach their customers in remote …

Customer Authentication and Onboarding Becomes Easy with Video KYC Read More »

contact-center-technology-trends-2020

Contact Center Technology Trends That Will Boom In 2020

The aim of any business is to acquire more customers and deliver exceptional customer service. But, without a sound strategy and technological transformation, your business will hit a dead-end and there’s no turning back once you start losing your customers to the competition! Now is the time for businesses to adopt new technologies because 2020 …

Contact Center Technology Trends That Will Boom In 2020 Read More »

call-quality-assurance

Why Call Center Quality Assurance becomes a Key Differentiator for Businesses?

You may have heard “This call will be recorded for monitoring and training purposes” if you’ve dialed a customer care number to find the answer to your query. And highly likely, you’ve walked past it, but, why do companies need to monitor the calls?  Imagine a business that closes deals on calls. How would the …

Why Call Center Quality Assurance becomes a Key Differentiator for Businesses? Read More »

ameyo-kapture

Ameyo and Kapture Integration solves Call Center Agent’s Real-Time Problems

What is the end goal of your business? If you are making ends meet to make your customers happy and still the results are depressing, it’s time that you consider integrating your call center software with a CRM that offers you the right tools to smoothen your sales process. If you are a CEO, Marketing …

Ameyo and Kapture Integration solves Call Center Agent’s Real-Time Problems Read More »

Conversations'19 APAC

Conversations’19: Our New Way to Explore the Opportunities

Coversations’19 has been amazing to Ameyo! After a successful journey in Africa and the Middle East, Coversations’19 knocked on the door in APAC to bring in the booming change in the face of Contact Centers. From Malaysia to the Philippines and Cambodia, our team of customer engagement experts has walked around the globe to help …

Conversations’19: Our New Way to Explore the Opportunities Read More »