Tanya Bansal

contact-center-technology-trends-2020

Contact Center Technology Trends That Will Boom In 2020

The aim of any business is to acquire more customers and deliver exceptional customer service. But, without a sound strategy and technological transformation, your business will hit a dead-end and there’s no turning back once you start losing your customers to the competition! Now is the time for businesses to adopt new technologies because 2020 …

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call-quality-assurance

Why Call Center Quality Assurance becomes a Key Differentiator for Businesses?

You may have heard “This call will be recorded for monitoring and training purposes” if you’ve dialed a customer care number to find the answer to your query. And highly likely, you’ve walked past it, but, why do companies need to monitor the calls?  Imagine a business that closes deals on calls. How would the …

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ameyo-kapture

Ameyo and Kapture Integration solves Call Center Agent’s Real-Time Problems

What is the end goal of your business? If you are making ends meet to make your customers happy and still the results are depressing, it’s time that you consider integrating your call center software with a CRM that offers you the right tools to smoothen your sales process. If you are a CEO, Marketing …

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Conversations'19 APAC

Conversations’19: Our New Way to Explore the Opportunities

Coversations’19 has been amazing to Ameyo! After a successful journey in Africa and the Middle East, Coversations’19 knocked on the door in APAC to bring in the booming change in the face of Contact Centers. From Malaysia to the Philippines and Cambodia, our team of customer engagement experts has walked around the globe to help …

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cloud-contact-center-south-africa

Why Businesses are moving to the Cloud Contact Center Solutions in South Africa?

Successful businesses choose innovation and they invest in contact center technology that keeps up with the customer service standards. Customer experience has become the talk of the town and there isn’t a business that is not swept by the wave of this change.  And why not? The cloud contact center is the future, and the …

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Choosing The Right Call Center Dialer For Your Business Is No More Hassle Now!

For every 18 calls, only 1 call is connected to the potential buyer. Picture this in a call center where all your agents’ productivity is at stake against the numbers dialed each day.  For a business that depends on customer interactions, each minute of the day is important!  Automation is the key to get better …

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bpos-in-philippines

How BPOs are Improving Customer Journey in the Philippines?

The outsourcing industry is picking heights and more so in the Philippines where the companies are dedicating their most valuable assets to optimize the customer journey. From cost optimization to maximizing the productivity of any business, BPOs in the Philippines has become the call center hub for Southeast Asian companies. Moving from a world of …

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cloud-checklist

How To Choose The Right Cloud Contact Center For Your Business

Selecting the right Cloud Call Center technology is a tricky business because the quality of service that you offer would depend upon the software you are using in your organization. And with multiple vendors available in the market, it becomes a laborious task to decide on the right vendor that fits all your needs. For …

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webinar-indiabulls

Contact Center: From Infrastructure to Business Enabler

We have stepped in an era where the face of contact centers have changed and businesses are adopting the technologies to be available for their customers across touchpoints. But, how contact centers impact businesses? Moving from solving 80% queries over calls to analyzing customer journey while working across departments, businesses are working on a large …

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