Tanya Bansal

cxo-conclave-2019

Ameyo at ETBFSI CXO Conclave, The Digital Future – 2019

AI in Customer Engagement, What’s the real value? – An Emerging Market Perspective AI has changed the definition of customer experience. With the increase in adoption of chatbot and conversational AI solutions for assisting customers and solving their problems, banks are reduced to digital apps. In ETBFSI CXO Conclave 2019, The Digital Future, industry leaders …

Ameyo at ETBFSI CXO Conclave, The Digital Future – 2019 Read More »

Ameyo Emerge and Freshdesk Mint Integration – The Why and How of it

For businesses grappling with the customer experience and agent experience, it is almost a daily struggle to deal with customers who have no to zero attention spans and are not patient enough to share details such as Email D or Order ID. Thankfully, Ameyo Emerge and Freshdesk Mint have come to the rescue of such …

Ameyo Emerge and Freshdesk Mint Integration – The Why and How of it Read More »

Key-Takeaways-You-Shouldn’t-Miss-From-Customer-FirstSummit

Key Takeaways You Shouldn’t Miss From Customer First Summit: Freshworks

With the onset of customer first ideology, businesses have started to channelize their energy towards a wow customer experience that becomes a value differentiator for them. Customers seek the experience that adds value to their lives and solves their problem quickly. Customers will remember your brand if they are delivered the services that are promised. …

Key Takeaways You Shouldn’t Miss From Customer First Summit: Freshworks Read More »

fintech

Why Do We Need A Strong Call Center Software In FinTech Industry?

The banking landscape has changed over time and FinTech has established its footprint in the market with a strong digital foot to meet the unmet financial needs. The majority of financial service providers share a common strategy of transferring control to the customer. While poor people, immigrants, students find the door of the banks closed …

Why Do We Need A Strong Call Center Software In FinTech Industry? Read More »

cloud-contact-center

Why Adoption of Cloud Contact Center Is Increasing?

A shift from on-premise to cloud solution has become the talk of the town. Why enterprises are keenly adopting cloud solution and reconsidering the decision of on-premise setup? By 2020, it is expected that 83% of enterprises will opt for cloud solutions, says Forbes Report. For the largest part of history, on-premise was the default …

Why Adoption of Cloud Contact Center Is Increasing? Read More »

healthcare-contact-center-benefits

Proven Benefits Of Contact Center Solution In Healthcare Industry

There’s no denying that the patients seek utmost support from hospitals and diagnostic labs at times of emergency. So, does it tell us that only emergency cases should be taken care of? Healthcare industry, while considering patients’ experience, roll out multiple changes like telemedicine promising a new dawn of trust to the patients. Are you …

Proven Benefits Of Contact Center Solution In Healthcare Industry Read More »

call-center-monitoring-for-supervisor

Making Supervisor’s Life Easy with Call Center Monitoring

How do your agents perform? Are you stuck with manually analyzing the agent’s performance? Supervisors in a call center are the building pillars and they cannot escape the strict deadlines. A supervisor’s job does not end with monitoring agent’s efficiency, it only starts with it. Staying on top of call center software technology while delivering …

Making Supervisor’s Life Easy with Call Center Monitoring Read More »