Team Ameyo

Channel Integration Framework with MS Dynamics 365

Ameyo, The First ISV From India To Become Microsoft’s CIF Supported Channel Provider

Microsoft Dynamics 365, an enterprise resource planning (ERP) & Customer Relationship Management platform, committed to enhancing the productivity of customer service organizations has launched its Channel Integration Framework. Dynamics 365 Channel integration framework is a cloud-to-cloud extensible framework to integrate third-party channel providers with MS Dynamics 365 Unified Interface Apps. The framework was launched in lines …

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How Automation Reigns The Contact Centers

Technology has changed the way people book an appointment with doctors or order their food online, thanks to automation tools that Contact Centers are able to deliver what their customers demand. Millennial believe in finding solutions to their problems in a smart way and automation allows the space to get a grasp of these solutions.

Creating CX Memories: Ways to Improve Customer Service Experience

Customers today have a really short attention span. To hold their attention, brands need to leave a lasting impression. And how can they do that? By giving the customers a memorable experience of course! After all, customer experience (CX) is something that the brands need to continually work upon as it has a direct implication …

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Why Customer Experience Is All About Emotional Motivators

Image credit: Pixabay What turns a new user into a loyal customer? How do you practically go about converting a somewhat-interested stranger into a massively-valuable long-term brand advocate? It isn’t easy, that’s for sure. You need to learn about your prospective customers and come to understand what they want and how you can deliver it— …

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Assessing The Factors That Move CX Metrics

NPS, or Net Promoter Score, is one of the most popular metrics to measure customer satisfaction and loyalty to a brand. Because of the ease of gathering NPS data, this metric is also commonly used as a proxy to measure other subjective aspects like customer experience and loyalty. The rationale here is that good CX …

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Top Mistakes of Resolving Critical Support Tickets

Working in customer service can be quite the tricky task. You always come across new people and every single one of them usually has a different request and you will have to be able to help them all effectively. Many of them might not be calm or might truly not understand your points and those are just some …

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Is Your E-Commerce Website Meeting Customer Experience (CX) Standards?

The e-commerce website is a critically important part of the customer experience; for many customers, it will be the only way of interacting with the company. If the e-commerce website delivers a poor user experience (UX), visitors will click off the site or abandon the shopping cart without giving the company’s customer care team a …

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5 Best Practices to Deal with Negative Reviews for Your Online Business

  Times have changed and though it sounds clichéd, it is a truth that we all need to reckon with. Let’s take an example of the e-commerce business worldwide. The e-commerce business started with the notion of “convenience”.  Online retailers offered unique products and services to improve customer experience through the digital platform. However, initially, …

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