Varun Mittal

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Cloud technology to power your contact center like never before

Cloud Contact Center ‘clouding’ over traditional contact centers Technology advancements along with business environmental drivers are shaping up the market significantly for cloud based contact center  There has been a recessionary boost where the managers going through highly constrained budgets, tried and tested the complementary/ auxiliary cloud solutions to start with along with their legacy …

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Struggling in your business? Rethink customers!

Emergence of Customer 3.0 – Digital Omnivore in multimedia environment Face to Face, Print media, Physical Posts, Telephone and Telegraph were the keys ways to communicate with the customers post Industrialization for a substantial period until 1990s when telecommunication redefined the way to interact with customers. Initially, the interactions essentially revolved around marketing & selling …

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‘Gotchas’ in the coolest Cloud Contact Center Software (as a Service)

When going for the coolest contact center aimed to provide you the benefits as desired (refer to – Cloud technology to power your contact center like never before), it should have the capabilities as given below across 3 categories – Fundamental, Strategic, Business Value Adds. However, the priority of these capabilities can be pegged based on …

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